Care Manager - Health Homes - Bilingual Proficiency in Spanish is Required

Family Health Centers at NYU Langone is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation’s largest dental residency program, and New York State’s largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. Position Summary We have an exciting opportunity to join our team as a Care Manager - Health Homes. Bilingual proficiency in Spanish is required. In this role, the Care Manager is part of an interdisciplinary team that includes, but is not limited to, medical and behavioral health providers servicing patients with complex medical and/or psychiatric co‑morbidity conditions. By improving patient access to and coordination of care, the Care Manager will help the team improve patient health and quality of life. Job Responsibilities Outreach patients to enroll them in programming Assess patients’ care management needs via patient intake assessments. Maintain caseload size established by the department and meet monthly core service productivity requirements. Perform other duties as assigned or volunteered in alignment with medical center mission, goals and values. Maintain electronic records and compile statistical data in accordance with department standards. Complete clinical documentation within required time frames. Assist patients in scheduling and obtaining transportation to medical and specialty appointments. Conduct hospital discharge calls within 24 business hours of discharge to confirm outpatient appointments, schedule/re‑schedule appointments when necessary, and address barriers to appointment compliance. Monitor patients’ transition from inpatient to outpatient care and coordinate aftercare. Conduct pre‑visit planning for high‑risk patients and communicate patient health status alerts to the patient care team. Advocate for patients when barriers to care exist including language and literacy barriers, access to transportation, problems with insurance coverage, child‑care problems, appointment scheduling conflict, etc. Assist patients with accessing a full range of medical, behavioral health, chemical dependency, psychosocial, and community services including referral to self‑help groups and faith‑based organizations. Assist patients and their families with benefits, entitlements, and housing as well as any other identified needs that impact patients’ physical health and emotional well‑being. Provide case management services in the office and via home visits that promote high quality, efficient, and cost‑effective care. Identify case management interventions tailored to the patient’s stage of change using the principles and techniques of Motivational Interviewing to assist patients in achieving behavior change goals. Monitor goal achievement and revise plan as needed. Assist patients in creation and implementation of care plan goals including lifestyle behavior change goals to improve health outcomes. Minimum Qualifications To qualify you must have a Bachelor’s degree OR a Current CASAC certification and previous case management or patient navigation experience. Computer, Telephone, Fax Machine, And Photocopy Machine Skills Required Basic Life Support (BLS) Certification through the American Heart Association is required at the time of hire and must be maintained. Preferred Licenses BA‑Bachelor’s Degree as Cert Preferred Qualifications BA in social service or medical care fields, bilingual English/Spanish. Qualified candidates must be able to effectively communicate with all levels of the organization. Benefits At NYU Langone Health, we provide a comprehensive benefits and wellness package that supports employees at any stage of life. The package includes financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care. Equal Opportunity Employer Family Health Centers at NYU Langone is an equal‑opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. Salary range: $66,215.52 – $66,215.52 annually. #J-18808-Ljbffr NYU Langone