Customer Service Representative

Customer Service Representative Ponderosa Garage Doors - Vancouver, WA Join Ponderosa Garage Doors Where Every Call Opens the Door to a Great Career! Customer Service Representative | Vancouver, WA Hourly Pay: $20$25 | Full-Time Position Shift: Monday - Friday 8am-5pm, possibility for occasional Saturday shift, or moving to a Tuesday - Saturday 8am-5pm after training Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's Talk. Your Future Starts Here! At Ponderosa Garage Doors, we're more than just a home services companywe're a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you. We're looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Vancouver, WA team. This isn't just another jobit's a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged. What You'll Be Doing: As the voice of Ponderosa Garage Doors, you'll be the first point of contact for customersdelivering exceptional service and support across phone, email, and chat. Provide professional, empathetic customer service with a positive attitude Handle a high volume of incoming calls efficiently and effectively Communicate clearly across multiple channels to resolve issues and provide timely updates Research and recommend solutions that best fit customer needs Accurately document customer interactions and maintain up-to-date records Coordinate with technicians and internal teams for seamless service delivery Develop a deep understanding of our services and become a trusted resource What We're Looking For: 1+ year of customer service experience (home services experience is a plus) Strong communication and active listening skills Organized, with excellent time management and multitasking abilities Friendly, calm under pressure, and a team player Familiarity with ServiceTitan is a plusbut we're happy to train the right person Willing to work a Saturday rotation. High school diploma or equivalent Why You'll Love It Here: Supportive, team-oriented culture where your contributions matter Clear pathways for advancementwe promote from within Recognition and rewards for hard work and results Paid training and ongoing mentorship A growing company with a reputation for excellence and integrity What We Offer: Hourly Pay: $20$25, based on experience Health, Vision, and Dental Insurance Paid Time Off and Paid Holidays 401(k) with company match Employee Discounts and Referral Program Career growth opportunities within a respected and expanding company Location: Vancouver, WA Position Type: Full-Time, Hourly Hourly Rate: $20$25, depending on experience Apply today and help us open the door to an even brighter futurefor you and our customers. Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Ponderosa may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. Pay Range $20 - $25 USD By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP.