Loan Servicing Assistant Manager - Escrow

PA0736 Administration CenterJob DescriptionThe Loan Servicing Assistant Manager - Escrow is responsible for the oversight of all escrow functions for the bank's retail, commercial and small business portfolios.Essential FunctionsOversee all escrow activities of Northwest’s Retail, Commercial and Small BusinessDirect supervision of the retail escrow team, including taxes, insurance and floodPartner with third party vendors with regards to the payment and monitoring of flood and hazard insurance and property taxesOversee the Northwest’s annual escrow analysis processResolve operational and customer related issues and complaintsEnsure adherence to Northwest’s loan servicing policies and proceduresManage servicing staff related activities including training, developing action plans, procedures and training materials for staff, conducting staff meetings, managing work hours and FTE’s to control costs, developing and monitoring comprehensive workflows to maximize efficiencies, and developing and mentoring staff through annual performance appraisals, hiring, and career developmentDevelop optimum efficiencies including proper balancing of staffing workloads to meet pre-determined staffing metricsProvide accurate information exchange with customers, offices, and lendersDeliver and monitor metrics for all servicing activityMeet servicing deadlines and communicate with managementProvide assistance with internal and external compliance reviewsEnsure total document and data integrityEnsure the payment of all escrow items including homeowners & flood insurance and taxesOversee flood monitoring workflows and activitiesEnsure compliance with Northwest’s policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentQualificationsBachelor's Degree Business, Finance or related field preferred2 - 6 years Supervisory experience preferred5 - 6 years Lending or banking experience, preferably in an equity or mortgage loan servicing environment preferredTravel RequirementsAs Needed For Training#LI-MM1Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.SummaryLocation: Warren, PAType: Full time