ICU Unit Secretary - Evenings (7:00 PM-7:30AM)

Position and Schedule ICU Unit Secretary – Evenings (7:00 PM–7:30 AM). Full time, evening shifts 7:00 PM–7:30 AM and every 3rd weekend required. Essential Responsibilities Perform a variety of direct service activities to ensure patients and families receive timely information and appropriate responses to their needs. Provide informative, non‑clinical information when requested by patients, families, staff, or visitors. Interact in a courteous professional manner. Coordinate activities of front desk/office support services. Perform clerical duties for the department. Answer/respond to telephone calls and inquiries promptly. Answer patient call lights promptly and follow up on call‑light requests to ensure nursing staff response. Maintain communication data (computer, charge/white boards, daily communication sheets, assignment sheets, update room name tags, precaution labels). Participate in orienting patients to their room, call light, telephones and the unit by distributing welcome letters and informational packets. Initiate daily RN phone assignment, log RN daily phone numbers, and demonstrate appropriate procedures to triage calls through patient call system. Monitor healthcare computer software systems and Bed Board for new discharge orders, print and place discharge summaries in chart, make clinic appointments prior to discharge, and document as required. Facilitate patient/family/visitor access to available hospital services such as cafeteria, chapel, gift shop, parking, cashier, etc. Identify emergency situations and initiate appropriate response actions within the scope of the role. Coordinate and make appointments for transportation and related materials (VA, chair car, patient transport, medical records, specimens, blood products, requisitions, etc.). Use computer software/terminal for data entry, work collaboratively with other units/services to ensure people receive necessary services and information. Takes initiative to identify and resolve/discuss questions and discrepancies. Perform office and clerical functions such as photocopying, sending and receiving fax transmissions; take appropriate actions. Coordinate unit’s communications including placing alphanumeric text pages to physicians or appropriate staff, calling family members/next of kin. Assist in patient admission, discharge and transfer processes – obtain and manage insurance pre‑approvals, verify demographic information, complete free‑care applications, create medical records. Maintain accurate, complete, up‑to‑date patient care records per hospital policy. Prepare charts and labels on admission; place appropriate clinical pathways in bedside charts. Maintain medical records through timely filing of results and treatment documents, periodic chart thinning and replenishing of chart forms. Label precaution charts, maintain supply of precaution signs. Transcribe patient care orders accurately and timely. Collaborate with healthcare team to obtain necessary information for test/procedure scheduling; coordinate patient test/procedure schedule. Communicate with patients, families, primary care providers, consultants, and staff as appropriate. Maintain appropriate manual/computer logs records and unit databases (diet list, census sheets, supply log, patient board). Ensure current Downtime Materials Box; maintain and replenish with order sheets, doctor’s orders, progress notes, lab etc.; be proficient in downtime procedures. Perform care of environment, equipment and material supplies: conduct daily rounds, initiate work/repair orders, log issues, arrange delivery of expired/broken equipment, track and return borrowed/rented equipment, check inventory, order and restock to par level using online ordering system. Participate in searches for missing patients, belongings and equipment. Maintain and troubleshoot basic office equipment (computer, printer, photocopier, fax machine, etc.). Comply with work rules, standards and competency compliance. Participate in staff meetings, departmental/unit initiatives, quality improvement projects and committee meetings as assigned. Complete mandatory educational requirements and maintain competency records. Assist in orientation of new staff and serve as a resource for floating staff. Adapt to changing patient and unit needs; float, adjust assignments, run unit/patient errands as requested. Collaborate with charge nurse/supervisor to coordinate break periods with unit activities. Use infection control and safety procedures. Perform other duties as needed. Job Requirements Education : High school diploma or equivalent required. Experience : One to two years of previous clerical experience in a healthcare setting preferred. Knowledge and Skills Proficiency with various computer software systems, including Microsoft Office (Word, Excel, Outlook, etc.). Ability to use and troubleshoot basic office equipment. Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a fast‑paced environment. Strong organizational skills to set priorities and efficiently complete assigned work. Basic administrative skills – typing, filing, telephone proficiency. Physical ability to meet core job requirements according to practice setting demands. Effective English reading, writing, and speaking; multilingual skills in languages appropriate to patient populations preferred. Compensation & Benefits Compensation Range: $18.42–$27.37 per hour. Pay determined by education, experience, and licensure/certifications. BMCHS offers generous total compensation including medical, dental, vision, pharmacy benefits, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer Boston Medical Center is an equal employment/affirmative action employer. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, expression or any other non‑job‑related characteristic. Accommodations for applicants with disabilities are available. BMC is an E‑Verify employer; prospective employees must complete a background check and be vaccinated against COVID‑19 and flu, including a booster dose. #J-18808-Ljbffr Boston Medical Center