Customer Support Associate, Bilingual - Ukrainian (Starlink) at SpaceX

Apply for Customer Support Associate, Bilingual - Ukrainian (Starlink) at SpaceX in Austin, TX, US. This full‑time on‑site position offers great opportunities for career growth. SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. Role As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience. In this role you will triage, troubleshoot, and resolve customer issues, analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. Responsibilities Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX. Provide technical support to customers using hardware, software, and network expertise. Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business. Collaborate with internal teams to create and improve troubleshooting workflows and resolve root‑cause issues. Create and maintain an internal knowledge base and help center collateral. Basic Qualifications High school diploma or equivalency certificate. 1+ year of experience in a front‑line customer support role. Fluent in English and Ukrainian. Preferred Skills and Experience Excellent problem‑solving and sleuthing skills. Strong written and verbal communication skills. Excellent empathy, active listening, and resiliency skills. Strong attention to detail and time management skills. Willingness and ability to flex weekend and night shift hours as needed. Experience in training, learning and development, analytics, service design, vendor management, or content management role. Start‑up, consulting, or other high‑growth, fast‑paced experience. Technical aptitude – experience with networking, hardware troubleshooting, software development, etc. Additional Requirements Must be available to work scheduled shifts, including holidays. Must be available to work overtime hours and/or weekends as needed. This is not a remote position and will require relocation if not already local to the Bastrop, TX area. Schedule After 1 week of classroom training (Monday to Friday 9:00AM‑5:30PM), must be available to work 10 hours a day on one of the following shifts: Saturday – Wednesday: 3:30PM – 2AM Monday – Friday: 3:30PM – 2AM Sunday – Thursday: 7PM – 4AM ITAR Requirements To conform to U.S. Government export regulations, the applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. §1157, or (iv) asylee under 8 U.S.C. §1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. Equal Opportunity Employer SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on click.appcast.io. #J-18808-Ljbffr SpaceX