Technical Support Coordinator

Job Description

Job Description

KeyMe is an exciting company disrupting the $12B locksmith industry through its robotics technology, retail footprint and nationwide locksmith network. KeyMe leads the industry in both customer experience and technological innovation, consistently setting new standards for service excellence and reliability.

KeyMe operates more than 8,000 fully automated self-service key duplication kiosks that can be found in major retailers across the country including Walmart, Kroger, Albertsons, 7-Eleven, Menards, and many others. Via AI and robotics, KeyMe allows users to store, share, and duplicate their physical keys and RFID cards at the Kiosk. Additionally, KeyMe operates the largest nationwide marketplace for residential and commercial locksmith services offering customers a one-stop solution for all their locksmith needs ranging from lockouts, vehicle keys, home, commercial and custom jobs.

We’re committed to providing a diverse, equitable and inclusive workplace where team members from all backgrounds, ethnicities, cultures, and experiences feel welcome and thrive. KeyMe does not discriminate against qualified applicants or employees with respect to any terms or conditions of employment on account of any characteristic protected by state or federal law or local ordinance.

About the Role

As a Technical Support Coordinator, you will be responsible for calibrating our kiosks. You will have access to a wide variety of tools and technologies that keeps our fleet of kiosks healthy, become the go to person for troubleshooting kiosk hardware and software.

What You'll Be Doing

• Use proprietary tools to provide technical support to our large fleet of kiosks
• Promptly follow the escalation procedures and ensure quality resolution is achieved
• Analyze and aggregate data from a variety of sources, and help improve engineering and business processes.
• Actively contribute in enhancing our knowledge base

How We Know You Can Do It

• Knowledge of Linux command-line and scripting languages (python or bash)
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Exceptional analytical and problem solving skills
• Must be able to multi-task and thrive in a fast paced environment
• Outstanding communication and interpersonal skills
• Must be willing to work a flexible schedule including holidays and weekends
• One year of Linux experience (preferred)

What You'll Get

• Compensation package that includes base pay
• Health, dental, and vision insurance
• Remote budget to set up your home office and internet stipend
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance