Senior Manager, AI-Driven CX Operations
United States Digital Space LLC
United States Digital Space LLC is building the future of work with an AI-native, converged workspace that unifies tasks, docs, chat, calendar, and enterprise search. This role leads the strategy and operations for customer experience within the Services & Success model, driving alignment across Sales, Product, Engineering, Finance, and Support. You will own planning, budgeting, capacity modeling, and governance for TAM Operations, with a focus on improving engagement, retention, and #J-18808-Ljbffr United States Digital Space LLC
- Hover seeks a Senior Customer Experience Operations Manager to steer a ~50-person BPO across three... ...leadership, and guide the shift to AI-first triage in chat and... ..., collaborate with CX leaders, and ensure knowledge... ...as Hover expands with AI-driven workflows. #J-18808-...OperationsSeniorShift work
- ...Fractal is seeking a Principal Consultant to lead AI-enabled supply chain transformations for Fortune 500-level... ...partner with executives to redesign decision-making, improve operations, and unlock value through AI-driven insights. Extensive experience in supply chain domains...OperationsSenior
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- Benepass is seeking a Senior Manager, Client Success to lead our SMB and Mid-Market... ...scalable processes. You will champion AI and automation to streamline operations, improve customer outcomes, and... ...people leadership and data-driven decision making. #J-18808-Ljbffr...OperationsSenior
- ...Contact Center BPO Sales Hunter for our Agentic AI Customer Service business. This senior role requires building relationships with C-level buyers and positioning AI-enabled CX/BPO/BPaaS solutions to transform client operations. You will originate deals, lead end-to-end...OperationsSeniorRemote work
- Brex in New York seeks a leader for its Systems team to drive operational infrastructure at scale. You will guide a team to transform traditional setups into AI-native operations, ensuring collaboration across various departments while solving complex problems. The ideal...OperationsSeniorWork at office3 days per week
- Venchi in New York is seeking a Senior Logistics & Sales Operations Specialist to manage end-to-end order fulfillment across Retail, Wholesale, and Ecommerce, while... ...with third-party logistics providers, using AI, automation, and analytics to improve service, accuracy...OperationsSenior
- Brex is hiring a Senior Product Manager to own and scale Brex Travel, the integrated travel experience. You... ...collaborate across Engineering, Design, Operations, Partnerships, and GTM to drive adoption and bookings. You’ll apply AI to reduce traveler and administrator...OperationsSenior
$321.4k - $400k
...of the largest B2B AI-native companies—decades... ...scale. This team operates alongside the... ...for a commercially driven sales leader who thrives... ...book of business, managing the full sales... ...relationships with senior stakeholders across... ...organization — including CX leaders, Contact...OperationsSeniorFull time- ...Digital Space LLC seeks a Senior Sourcing Analyst to lead strategic sourcing across CX BPO, marketing, professional... ...async collaboration, data-driven decisions, and the design of AI-enabled workflows to... ...reporting, with remote-first operations and #J-18808-Ljbffr United...OperationsSeniorRemote job
- United States Digital Space LLC is seeking a CX Vendor Manager to own a strategic BPO partnership end to end, working with our global support team to raise service quality and scale operations through AI-enabled processes. You will be the primary contact for the vendor...Operations
- Sr. Manager, Customer Experience Operations Remote, US GitLab is the intelligent... ...team works: we embrace AI as a core... ...performance culture is driven by our values and continuous... ...overview of this role As a Senior Manager, Customer... ...Reporting to the Director of CX Strategy & Operations...OperationsSeniorRemote work
- Profound is seeking a Recruiting Operations Manager to lead a team and optimize hiring processes in... ...manage ATS configurations, and drive data-driven decision-making. The ideal candidate... ...recruiting operations, experience with AI tools, and a strong analytical mindset to...OperationsSenior
- ...seeking a Customer Experience Enablement Senior Manager to strengthen how Customer Success... ...blends strategic enablement with scalable operations, AI-enabled workflows, and modernized knowledge... ...work with multiple teams to improve CX outcomes and book #J-18808-Ljbffr...OperationsSeniorRemote job
- Unchain Data is seeking a Senior Marketing Analytics Manager to enhance data-driven decision-making in their Marketing Operations team. The ideal candidate will oversee analytics across... ...a strong background in Salesforce and AI tools. This role offers a competitive salary...OperationsSenior
$182.5k - $249.9k
Senior Manger, Product Manager-Family CX, Teen Checking Product Management at Capital One is a booming, vibrant... ...execution excellence Technology Driven - Leverages technology to deliver... ...quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics,...OperationsSeniorFull timePart timeLocal area- ...A mission-driven organization is looking for a Senior Director of Operations to lead core business functions in a remote-first setting. This role focuses on strategic execution, building scalable systems, and optimizing workflows, while partnering with leadership. Ideal...OperationsSeniorRemote work
$200k - $275k
...Senior Information Technology Director Provide senior leadership... ...architecture, engineering, and operations for a leading automotive... ...innovation company utilising AI driven and machine learning technologies... ...innovation in the space. Oversee and manage global infrastructure, cloud,...OperationsSeniorWork experience placement- ...facing experiences and operating models. Job Summary... ...looking for a Project Manager to support the stand-up... ...operationalization of an internal AI Content Creation... ..., or other content-driven environments . Excellent... ...: Join forces with senior talent. All of our team...OperationsSeniorRemote work
$132k - $163k
...With proprietary AI built on over a decade... ...At Hover, we’re driven by curiosity,... ...role. Our Inbound CX team handles thousands... ...includes US-based Senior Specialists who... ...and hit our core operational KPIs. You will contribute... ..., knowledge management, integrations, evaluations...OperationsSeniorFull timeFor contractorsWork at officeLocal areaFlexible hours$176k - $256k
...prompt-aware" content to ensure AI agents provide accurate,... ...experience.11 years of experience in management consulting, product management... ...MarTech architectures or AI-driven growth applications.The Growth... ...team driving Owned and Operated (O&O) growth agentic innovation...OperationsSeniorShift work$229.8k - $270.3k
...an impact?West Monroe is seeking a Senior Manager to join our Applied AI Value Creation team. This role is designed... ...value creation across strategy, operations, technology, and data. As a Senior... ...problem-solving, and hypothesis-driven thinking skills. Experience partnering...OperationsSeniorLocal areaImmediate startFlexible hours$123k - $215.25k
...of card and payment programs, expense management tools, consulting services, business... ...including alternative payment rails and AI-driven workflows are creating new... ...businesses move money and manage financial operations.The Senior Manager-B2B Digital Product Management...OperationsSeniorWork experience placementFlexible hours- ...Affirm, located in New York, NY, is seeking a Manager, Resolutions to lead the performance and evolution... ...role focuses on driving customer outcomes and operational efficiency through a blend of vendor management and AI-driven solutions. Ideal candidates have 5+ years in...SeniorRemote work
- ...seeking a Lead Principal Technical Account Manager to guide a portfolio of top-tier agency... ...strategic initiatives into scalable operations. You will lead measurement strategy, cross... ...channel reporting, data integrations, and AI-driven workflows, partnering with engineering...OperationsSenior
- .... You’ll join a values‑driven community where integrity... ...modern platforms and AI, you’ll do the most meaningful... ..., growth-oriented Senior Director, AI... ...partnering with product and operational leaders, and positioning... ...powered solutions.Build and manage a robust pipeline of...OperationsSeniorFull timeContract workLocal area
$200k - $300k
...seeking a Services Solution Sales Senior Manager to lead senior-level client... ...Industrials clients, operating within a global business that... ...initiatives. A performance-driven environment where results are... ...- Automated Processing and AI We use automated processing...OperationsSeniorFull timeWork at officeRemote work$100k - $115k
Senior Account Manager, Digital Partnersð Remote, USA (Preference for NYC Hybrid... ...investment in agentic AI and intelligent optimization... ...is a strong plus.Previous Ad Operations experience and fluency in programmatic... ...in a fast-paced, results-driven environment.Compensation &...OperationsSeniorSummer workRemote workFlexible hours- 4over is seeking a Senior Pricing Analyst to develop data-driven pricing strategies that optimize revenue growth, profitability, and market competitiveness... ...You will partner with Sales, Marketing, Product Management, Finance, Operations, and Leadership to evaluate pricing performance,...OperationsSenior
- ...Polimorphic builds AI-powered tools that streamline the... ...communities better. We’re a mission-driven team passionate about... .... We’re looking for a Senior Technical Project Manager to lead new customer deployments... ...successful handoff to live operations. Ensure each customer...OperationsSeniorLocal area
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