Floor Manager

Job Description

Job Description

Job Title: FOH Floor Manager

Reports To: GM and AGM

This position requires hustle, grit, and a can-do attitude to create legendary guest experiences. The FOH Shift Lead brings a positive approach, high standards, and a know-how of all FOH positions to the table. This junior leadership position is for a team member on the rise. FOH Shift Leads uphold the Roberta’s standard when in the absence of the AGM and GM: that is, treating guests in a manner one would treat friends and family in the comforts of one’s own home. FOH Shift Leads are professional, welcoming, and fun!

QUALIFICATIONS:

• Strong leadership skills and detail oriented

• Strong organizational and problem solving skills

• Requires minimal supervision to succeed

• 3+ years of FOH experience across various positions, high volume preferred

• Food Handlers Certificate that meets local requirements

• Must be available on holidays, nights and weekends

PHYSICAL REQUIREMENTS:

• Must be able to work on your feet for at least 10 hours

• Must be able to move, pull carry or lift of up to 40 pounds on occasion and 15 pounds regularly

DUTIES & RESPONSIBILITIES:

• Create a rhythm and an energy that is on brand for Roberta’s

• Ensure the restaurant is clean and the ambience is just right

• Run FOH seamlessly with the team

• Make sure every guest leaves a raving fan.

• Provide high level guest resolution for any issues

• Print and revise a menu if needed

• Ability to work and support all FOH positions including host, server, back waiter, bartender and expo

• Set up and shut down the FOH, delegating tasks for the most efficient operation

• Cut appropriate personnel when slow and manage breaks daily

• Communicate with team members and support/lead an effective pre-shift

• Support the training and development of new hires and trails.