International Operations Manager

International Trade Services Operations Officer Join our dynamic Trade Finance Operations Team as a Senior Letter of Credit Officer, where you’ll play a pivotal role in managing complex trade finance transactions. This hands‑on, production-focused position requires end‑to‑end ownership of letters of credit (LCs) and related products, ensuring precision, compliance, and exceptional service in a fast‑paced environment. As a seasoned trade finance expert, you’ll drive the seamless execution of global trade transactions, mitigate risks, and uphold CNB’s commitment to operational excellence. Your expertise will directly support our clients’ international trade activities while maintaining robust regulatory adherence. You must demonstrate the ability to independently manage complex transactions in a fast‑paced, high‑volume environment while ensuring accuracy, compliance, and exceptional service delivery. What Will You Do? Perform end-to-end processing of trade finance transactions, including input, review, and transaction release/authorization Manage the lifecycle of trade products (Commercial Letters of credit (Import/Export), Standby Letters of Credit (SBLCs), Transferable Letters of Credit, Documentary Collections, Shipping Guarantees and Trade-related financing) Examine documents for compliance with credit terms, and applicable rules and regulations Issuance, advising, amendment, and negotiation of LCs in compliance with UCP 600/ISP98 and regulatory guidelines Collaboration with internal teams (e.g., Relationship Managers, Compliance) and external stakeholders (banks, clients) to resolve Ensure all transactions are processed accurately and within established service level agreements Adhere to all internal policies and procedures and regulatory requirements, including OFAC, AML, BSA, and Anti-boycott regulations Proactively identify, elevate? Drive process improvements, enhance efficiency, and uphold service level agreements (SLAs) Independently address complex issues with creativity and sound judgment What Do You Need to Succeed? Qualifications Bachelor’s degree or equivalent experience preferred Minimum 5+ years of experience in trade finance, with a proven track record in LCs and related products Ability to identify process gaps, recommend policy changes, and contribute to long‑term operational goals Expert knowledge of ICC rules (UCP 600, URR 725, ISP98, URC 522) and regulatory frameworks (OFAC, AML, BSA) Strong knowledge of SWIFT messaging standards Critical and strategic thinker; long‑term strategic focus Excellent attention to detail and ability to manage multiple priorities Excellent verbal/written communication; ability to interact with some mid‑level management Technical Skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Experience with Trade Processing systems Strong analytical, problem‑solving, and organization skills What's in it for you? Compensation Starting base salary: $44.87 - $55.19 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. About Us Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. Inclusion and Equal Opportunity Employment City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #J-18808-Ljbffr