Hotel Front Desk Clerk

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

MUST BE AVAILABLE FOR NIGHTS AND WEEKENDS

$14 - $16 hourly

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Field customer complaints when necessary
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Connect with the housekeeping department to ensure guest accommodations are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations
• High school graduate, GED recipient, or equivalent

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!