Learning Facilitator

Learning Facilitator

As the Learning Facilitator, you'll deliver learning experiences that help team members apply knowledge and improve on-the-job performance. This role emphasizes facilitation for learning transfer—using discussions, scenarios, peer learning, and hands-on practice to connect e-learning (web-based training) to real work.

About the role

• Facilitate interactive learning experiences using discussion, simulation, role-play, and peer learning
• Reinforce e-learning with practice activities that drive application and retention
• Use structured checks for understanding, debrief techniques, and engagement accountability
• Maintain deep, current expertise in a Home Base Specialty (workflows, tools, edge cases, pain points) and baseline knowledge across the full homeownership lifecycle and how functions connect
• Build and maintain relationships with frontline leaders and team members to ensure facilitation reflects current-state reality
• Conduct consistent floor time, listening sessions, or workflow observation to stay aligned with actual work
• Facilitate foundational (1.0) topics in any business area and maintain readiness as priorities shift
• Provide actionable insights to training partners based on learner performance signals and frontline reality
• Participate in content reviews and working sessions to validate practice activities, scenarios, and job aids
• Create and update materials (one-pagers, quick references, practice prompts, minor deck edits) using approved templates and governance
• Generate practice prompts, scenario variations, knowledge checks, and facilitation plans, using AI responsibly
• Bring forward ideas that improve learner experience, practice effectiveness, and facilitation efficiency

About you

• Demonstrated ability to engage learners and manage group interaction
• Ability to explain complex concepts clearly and support learners with varying needs
• Ability to prioritize and deliver high-quality work within deadlines
• Ability to receive and apply coaching/feedback and continuously improve
• Comfort adopting new tools and technology (including AI-enabled tools) following policy and data standards
• Working knowledge of internal platforms (LMS, collaboration tools, communication channels)

Preferred Qualifications

• Experience in facilitation, training, teaching, coaching, or related fields
• Familiarity with adult learning principles and practice-based learning
• Experience supporting frontline teams in operational or customer-facing environments

What you'll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind.

About us

Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. The compensation for this position is $26.45-$50.66. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.