ELECTRIC POWER GENERATION (EPG) SERVICE MANAGER

Job Title Electric Power Generation (EPG) Service Manager Location Elkridge, Maryland Salary $85,000 – $115,000 per year Responsibilities The EPG Service Manager is responsible for directing and coordinating customer service activities by conferring with customers and representatives to evaluate and maintain good customer relations, servicing accounts in a timely manner, resolving complaints and ensuring effective communications. The individual in this role also develops and grows business through the management of service to achieve targeted sales and gross profit margins, while monitoring and controlling service expenses to ensure income is maintained at highest possible percentage. Requirements Dedicated self-starter with proven leadership and team management experience Strong mechanical aptitude Proficient in the use of a computer; able to adapt to changing technology Must be able to work in a fast-paced environment, quickly evaluate facts and maintain good judgment when making decisions Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards Strong written and verbal communication skills; able to read, analyze, and interpret general business reports, technical procedures, or governmental regulations Promote a positive customer experience Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way Seeking Candidates with Previous experience leading and managing team in a service industry Background in service operations and comprehensive knowledge of heavy equipment repair procedures and applications, preferred College/technical degree, or comparable industry experience, preferred Physical Requirements Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear Regularly lift and/or move up to 20 pounds Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus Compensation and Benefits Health, dental and vision insurance Paid time off 401(k), $0.75 to $1.25 match up to 6% Life and disability insurance In-house training instructors/programs Tuition reimbursement Employee referral bonus program Tool allowances and tool loans Discounts on cellular phone service, computers, and vehicles Opportunities for overtime Shift differential (if applicable) Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role. Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply. Carter Machinery is a drug-free workplace. Equal employment opportunity, including veterans and individuals with disabilities. #J-18808-Ljbffr Carter Machinery