Guest Experience Specialist

Regular Part-Time Guest Experience Specialist

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect with the people and the world around us.

Join our team in the Land of Enchantment! Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our Guest Services teama person who infuses enthusiasm into everything they do and shares our passion for service excellence.

What are we looking for?

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
• A collaborative team player who actively supports and encourages colleagues to achieve shared success
• A storytelleryour descriptions and information regarding knowledge of places, restaurants, culture, and art are engaging and capture the guest's attention
• A positive and solution-oriented problem-solver, responding confidently to the unexpected and adapting quickly to changing needs

What would you bring to the table?

• 2+ years of concierge experience, preferably in a luxury hospitality environment. Les Clefs d'Or USA is a plus
• Knowledge of Santa Fe and New Mexico
• Proficiency in computer navigation and applications including KEY, Opera, Book 4 Time, Outlook, and basic data entry
• Flexible scheduleavailability to work evenings, weekends, and holidays

What would your job responsibilities be?

• Use your authentic personality and local knowledge to create memorable guest experiences, proactively exceeding guest expectations with exceptional service
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests and reservation requests/changes whenever possible and promptly resolving complaints with empathy
• Answer guest inquiries appropriately with information and knowledge of the resort, Santa Fe, and surrounding areas
• Attend to details that elevate every tour and interaction, collaborating as needed with other departments and accurately posting charges to guest folios
• Book tours in Key and manage all confirmation details, communicating clearly and warmly via phone, chat, and email

What will it be like working for us?

Four Seasons is the world's leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.

We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindnessprinciples that guide everything we do. Our employees are proud to be a part of Four Seasons Resort Rancho Encantado and consistently recommend it as a great place to workjust ask!

What about the benefits?

• Free and discounted stays at over 135 Four Seasons locations worldwide
• Global growth opportunities
• Food & beverage and spa discounts
• Free employee meals
• Complimentary employee parking
• Comprehensive training & development
• 401(k) Retirement Plan
• Sick leave pay

Competitive pay: $22.66-$25.89 hourly

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.