Account Manager - Rotating Equipment and Pumps

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. 

Specialties:  

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: 

• Pressure Management 


• Isolation Valves & Actuation 


• Control Valves & Regulators 


• Process Control & Safety Systems 


• Oil & Gas Automation– fiscal custody metering, controls, and SCADA 


• Reliability Solutions & Services 


• Specialty Pumps & Rotating Equipment 


• Instrumentation 


• Maintenance & Repair Services 

Duties and Responsibilities:

• Identifies and evaluates customer needs and offers appropriate solutions.


• Works under the direction of the Sales Manager to develop the account plan.


• Promotes Rotating Equipment products and services to customers including, but not limited to; positive displacement pumps, blowers, compressors and their accessories, centrifugal pumps and pump packages and accessories and related process equipment such as vacuum pumps, static vacuum equipment, mixers and heat exchangers.


• Interfaces with RQ management, inside sales and other company sales and account teams to communicate activities, opportunities, issues, and status of goals, all designed to deliver the total Company value.


• Develops and maintains customer relationships.


• Attends technical conferences and product and technical training sessions.


• Establishes and maintains relationships with Engineering, Purchasing, Maintenance departments, other key decision makers and Principals.


• Conducts product demonstrations and technical presentations.


• Provides technical assistance to other Sales and Operations personnel.


• Presents and specifies products for varied applications. Determines application and specification of products.


• Helps develop sales forecast and strategy to accomplish goal.


• Expedites for customer - customer rep within the Company.


• Provides input and feedback relative to pricing and sales margins.

QUALIFICATIONS:

Education/Knowledge:

• BS/BA Degree in Business or Engineering related disciplines. Alternative AS/AA degree and two plus years of experience; or equivalent combination of education and experience. Technical degrees are preferred.


• Basic knowledge of the oil & gas industry - up, mid and downstream. Solid knowledge of basic hydraulic principles and pumping systems and related equipment.

Experience/Skills:

• 3-5 Years technical sales/customer service experience required including experience of prospecting, cold calling and presentations to customers.


• Good Computer skill proficiency with MS Office and Outlook.


• Strong written and oral communication skills including formal presentation skills.


• Solid interpersonal skills; specifically engaged listening and acknowledging skills, as well as questioning and discovery skills.

COMPETENCIES:

• Demonstrated ability to interface with and influence senior level executives.


• Strong prospecting/opportunity identification skills. Innovative in selling and servicing approach.


• Strong drive and initiative – motivated to success. Displays win/win negotiating skills.


• Ability to manage customer expectations relative to deliverables and timeframes. Strong Customer Service Skills, including the ability to develop rapport and trust with customers.


• Strong strategic thinker with solid technical aptitude.


• Team Player with good conflict management and consensus building skills.


• Demonstrated proficiency in coordination of multiple sales departments and support staff to provide customer solutions effectively and optimize Company success.


• Problem solver- Uses good judgment and approaches opportunities strategically.


• Strong Business Acumen. Recognizes complimentary solutions.


• Exhibits strong self-management skills including a high degree of professionalism and dependability.