RESIDENT SERVICES COORDINATOR

Status: Non-Exempt/Part-time, 20-25 hours Reports to: Program Manager Location: Hybrid - NAHC Office, Cranes Landing Office, and Remote (Metro Denver) Salary Range: $28/hour The Resident Services Coordinator is a new position on Native American Housing Circle’s Program Team. This role is based at Cranes Landing , a 190-unit affordable housing development in the La Alma Lincoln Park neighborhood and will ensure that Cranes Landing residents, including the clients of the Permanent Supportive Housing (PSH) program, have access to culturally responsive, resident-centered programs that promote cultural connection, wellness, education, and community building. Program activity areas may include financial literacy, daily living skills, employment/education, benefits acquisition, healthy relationship building, strengthening community connections, healthy cooking, artistic expression, and others that promote stability, build greater independence, and help residents maintain their housing. Job Description The Resident Services Coordinator will plan, coordinate, and lead on-site programs at Cranes Landing, working directly with residents and partners to build a strong, connected community where people can stay stably housed. The ideal candidate embodies hard and soft skills. Hard skills such as implementing protocols and proper guidance to clients. Soft skills such as emotional intelligence, establishing trust within relationships, and building community with NAHC clients, staff, partners, and visitors. The ideal candidate understands the barriers that Native American, American Indian, Alaska Native peoples and communities of color more broadly face to achieving health, education, and well-being due to racism. The ideal candidate is an advocate for ending homelessness and other barriers to well-being. Key Responsibilities The Resident Services Coordinator will organize and lead culturally responsive programs and activities for all Cranes Landing residents, including families and individuals. Working on behalf of NAHC in partnership with Mercy Housing’s Resident Services team, this role will contribute to program planning and ensure activities align with NAHC and Mercy Housing program models. Connect residents and clients with resources, services, educational opportunities, and activities that support their overall well-being and sense of community. Provide direct support as part of the program team, including helping clients navigate challenges, advocating for their needs and concerns, and encouraging participation and collaboration in programming and activities. Develop partnerships with community organizations, service providers, and other partners to expand residents’ and clients’ access to resources and opportunities with an emphasis on bringing partnerships directly on-site at Cranes Landing. Help identify and support volunteers for resident programs and community activities in partnership with NAHC, Mercy Housing, DIHFS, and other community organizations. Maintain and enter accurate records of services provided into internal systems and the regional Homeless Management Information System (HMIS) within 7 business days of providing services. Support with quarterly reporting periods. Evaluate outcomes of programs and services delivered on a regular basis. Maintain core hours at Cranes Landing to serve clients and residents Participate in staff meetings, internal NAHC case coordination meetings, Cranes Landing case coordination meetings, and additional inter-agency meetings as necessary. Coordinate and support outreach events to share NAHC’s programming and to connect with the community outside of the office. Other duties as assigned. Core Qualifications Bachelor’s degree in human services, social work, psychology, or related field and/or relevant work experience in housing, homelessness services, human services, community-based work, or a related field. This experience may be gained through professional roles, education, lived experience, or a combination of these. Demonstrated experience working within, or building authentic relationships with Native American, American Indian, Alaska Native communities, grounded in respect, accountability, and an understanding of community context. Experience working with youth, families, and/or individuals experiencing housing instability, homelessness risk, poverty, trauma, or system involvement is strongly preferred. Strong communication skills, including maintaining respectful relationships with staff, partners, and community members. Strong organizational skills, including managing multiple priorities, tracking details, and supporting work that involves timelines, coordination, and documentation. Demonstrated commitment to equity, belonging, and cultural humility, including a willingness to learn from community members, intergenerational knowledge, and lived experience. A valid driver’s license. Practical Skills Proficiency with standard office and productivity tools (e.g., Microsoft 365, Google, email, calendars, and spreadsheets). Comfort working with case files, documentation, and basic data tracking in a housing or human services setting. Familiarity with the regional Homelessness Management Information System (HMIS) or similar client management systems, or the ability to learn and use required systems effectively. Ability to learn and adapt to new tools, systems, and processes. Strong attention to confidentiality and appropriate handling of sensitive client, staff, and organizational information. Generous paid time off and separate sick leave 13 paid holidays Winter break at the end of the year for rest and well-being Professional learning opportunities Flexible, hybrid work environment Work Environment & Location NAHC positions are designed to support a hybrid work environment, with a mix of in-person and remote work. Staff are expected to work in person at the NAHC office and in community settings as needed to effectively carry out their roles, with flexibility for remote work when appropriate. This position will require occasional evening and weekend hours to support programs, activities, and events scheduled outside of regular business hours to accommodate resident and client schedules. Occasional local, in-state, or national travel may be required depending on the role. Applications will be reviewed on a rolling basis until October 19, 2026. #J-18808-Ljbffr Native American Housing Circle