Housekeeping Coordinator

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

As the largest smoke-free, non-gaming hotel in Las Vegas, the 548-room Renaissance is a fresh, welcoming alternative for business and leisure travelers. Sleek and stylish, the hotel delivers modern design and sophisticated details throughout their guest rooms, social venues and the signature restaurant, ENVY Steakhouse. The hotel offers exciting programming including 50-minute fitness classes, Kona Craft Beer, and an in-room amenity upon arrival, all complimentary to the guest.

Overview

Responsible for the guest rooms assignment, and all housekeeping process of collecting, dispatching and tracking all guest's, GRA's and supervisor's requests, and to perform job responsibilities satisfactorily and according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations.

Responsibilities

• Print the Housekeeping report, VIP report, and check for any room discrepancy to correct on the system.
• Assign rooms to Guest Room Attendants according to the staffing guide, ensuring the room credits assigned meet the criteria established on the LSOP Rooms/Credits.
• Ensure all room/guest specific request is clearly marked on the assignment sheet (e.g. feather free, late check out, VIP, time of service). Mark the assigned lunchtime.
• Make copies of all GRA's assignments sheets, to keep on file and to provide a copy to supervisor/manager.
• Answers housekeeping office phones, recording all messages on the log sheet and dispatch messages/calls cordially (e.g. Lost and Found, Refuse Service, Do Not Disturb, over rooms, Work Orders)
• Record all facilities/maintenance work orders and log it on Guest ware.
• After getting the Inventory Sheet control, place the corresponding Purchase order according to the supplies needs, as well as other special request supplies, keep track on the order, approval, delivery, receive and file of required documents.
• Assign, replace, remove, and/or change rooms as necessary to ensure GRAs complete their credits and all the rooms get covered accordingly.
• Check on the occupancy forecast, to accommodate/modify the schedule to ensure appropriate coverage will occur the next day.
• Maintains order and cleanliness of office area.
• The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.
• Inspect Room Attendant's work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
• Oversee the closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked.
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
• Maintain key control.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
• Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
• Assist with training of Housekeeping staff.
• Ensure completion of cleaning projects on a biannual basis.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required. College course work in related field helpful.
• Two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.
• Requires bending and reaching.
• Prolonged periods of standing and/or walking
• Requires eye/hand coordination.
• Requires use of standard cleaning equipment.
• Requires basic math.
• Requires the ability to distinguish letters, numbers and symbols.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
• Exposure to cleaning chemicals
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.