Office Assistant 2 - Front Desk - Bilingual/Bicultural KSA - LDA (0.5 FTE)

Women, Infants, and Children (WIC) Office Assistant 2

This Work Matters!

This is a Limited Duration Assignment (LDA). Limited Duration Assignments are expected to last up to two (2) years, but may end sooner.

This recruitment may be used to fill future vacancies, including on-call, temporary, limited duration, or regular status positions.

Applications are being accepted until August 23rd or until 50 applications are received.

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

The Women, Infants, and Children (WIC) Office Assistant 2 primarily manages front reception desk operations, including screening applicants for program eligibility, scheduling and rescheduling appointments, checking participants in and out, answering inquiries, documenting transactions, issuing food benefits, and preparing official correspondence. The incumbent utilizes critical thinking skills to resolve administrative issues at the front desk, delivers supplemental telephone support, collaborates effectively with team members, and maintains exceptional customer service standards across all interactions. Furthermore, the position fosters a professional environment grounded in respect, trust, and cultural competence to serve the diverse populations engaging with the Health Department. This position requires the ability to read, write and speak in English and either Dari, Arabic, Haitian/Creole, Spanish, Somali or Cantonese, along with knowledge of and experience with the Dari, Arabic, Haitian/Creole, Spanish, Somali or Cantonese community(s), culture(s). This is a part-time (0.5 FTE) Limited Duration position assignment.

As the Office Assistant, you will:

• Facilitate participant intake by greeting clients using Participant Centered Services, screening for identification, residency, and income eligibility per State WIC policies, and accurately maintaining participant records
• Issue food benefits to participants and assist them with any questions or issues regarding the use of these benefits
• Manage front desk workflow, maintain clinic forms, and communicate effectively with staff to ensure smooth daily operations
• Manage daily clinic logistics, including inventory checks, eligibility verification for the Oregon Health Plan (OHP), processing incoming faxes and messages, and completing routine audits and reporting
• Coordinate participant correspondence by sending appointment reminders, graduation and termination notices, and processing voter registration and lost/stolen forms using established technology systems
• Participate in staff meetings, assist in the orientation and training of new employees, and maintain positive, effective communication with supervisors and coworkers
• Provide all services in a culturally sensitive manner, leveraging language proficiency (Dari, Arabic, Haitian/Creole, Spanish, Somali, or Cantonese) and community-specific cultural knowledge to support diverse populations
• Utilize the WIC computer system to accurately document all participant interactions and appointments
• Participate in outreach events, and participate in committees or work groups

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• Equivalent to completion of the twelfth grade
• One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position.
• This position requires the ability to read, write and speak in English and either Dari, Arabic, Haitian/Creole, Spanish, Somali or Cantonese, along with knowledge of and experience with the Dari, Arabic, Haitian/Creole, Spanish, Somali or Cantonese community(s), culture(s).

Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Conflict resolution and de-escalation skills
• Strong attention to detail
• Accurate data entry and documentation
• Cultural humility and awareness

SCREENING AND EVALUATION:

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications
• An evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Background, reference, and education checks

Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Required: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.

• A completed online application.
• A resume that explains all related experience (paid or unpaid) and training in your resume.
• A cover letter that expands on your resume, addressing how you qualify for the position, and why you are interested in the role. Please detail how you meet the requirement to read, write and speak in English and either Dari, Arabic, Haitian/Creole, Spanish, Somali or Cantonese, along with knowledge of and experience with the Dari, Arabic, Haitian/Creole, Spanish, Somali or Cantonese community(s), culture(s).

Note: The application, resume and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.

Type of Position: This hourly position is eligible for overtime.

Type: Represented

FLSA: Non-Exempt

Schedule: Monday, Friday 9:00 AM - 5:30 PM and Wednesday 1:30 PM - 5:30 PM

Work Location: This position works onsite at the WIC AVIVA Building located at 427 SE 187th Ave, Portland, Oregon 97233.

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to