CASE MANAGEMENT SUPERVISOR

Overview IMPACCT Brooklyn is seeking a skilled and compassionate Case Manager Supervisor to lead the Case Management team in delivering services to clients. This role ensures case management activities meet professional standards, funding requirements, and the organization’s mission and values. The supervisor will manage program staff at two supportive housing buildings, provide guidance and supervision, and share responsibility for day-to-day program operations. The ideal candidate will possess strong clinical and organizational abilities, excellent communication skills, and proficiency with basic computer applications. Experience working with multiple agencies and a strengths-based, hopeful approach to supporting individuals with persistent mental illness are essential. This position reports directly to the Director of Supportive Housing. Essential Duties and Responsibilities Ensure delivery and documentation of Case Management services in compliance with professional standards, funding requirements, and agency policies. Supervise direct reports, oversee internal and external reporting, and ensure the quality of supportive services, community outreach, screening, assessment, and eligibility reviews. Provide on-site supervision at Gibb Mansion Residence and Lexington Senior Residence. Lead and monitor clients through the intake, orientation, and assessment process to identify service needs. Develop mutually agreed-upon service plans with clients and monitor progress through case conferences, staff meetings, and regular reviews. Responsible for the completion of annual psychosocial assessments and reassessments for all program clients. Maintain accurate, confidential, and timely documentation of all case management activities. Develop and maintain positive relationships with clients, agency partners, community resources, and state/city liaisons. Provide crisis intervention and substance abuse consultation, training, and case conferencing to the social service team as needed. Actively participate in interdisciplinary case conferencing and maintain strong collaboration with social service staff to recommend best practices. Work with direct reports to create an annual calendar of recreational, social, educational, and skill-building activities that promote client inclusion and integration. Collaborate with the Director to coordinate and supervise the daily operations of the Social Service Department. Assist in developing and implementing departmental plans, goals, and budgets; monitor expenses as required. Participate in job-related training and other duties as assigned. Qualifications LMSW or Master’s Degree in Social Work (with expectation of obtaining LMSW within 6 months of hire), or a Master’s Degree in Mental Health Counseling with a valid LMHC or NYS equivalent license Minimum 3 years of experience working with diverse populations, including older adults and individuals with behavioral health and mental health challenges At least 2 years of supervisory experience; residential setting experience preferred Over 2 years of experience in developing and facilitating substance use and harm reduction programs, including training, psychoeducation, and both individual and group work Familiarity with the Housing First model and person-centered, trauma-informed, and solutions-focused approaches Strong leadership and interpersonal skills Ability to work independently and thrive in a fast-paced environment Excellent written and verbal communication skills in English required Proficient in MS Office and related computer applications Bilingual in Spanish, Mandarin, or Cantonese is a plus Supervisory Responsibilities This position provides direct supervision to the Case Management staff and is responsible for performance management, training, and onboarding of team members. Benefits Competitive pay Paid time off (including vacation, personal days, and holidays) 403(b) Retirement Plan 529 College Savings Plan Flexible Spending Account Medical insurance Employee Assistance Program Additional fringe benefits FLSA & Employment Status Exempt, full-time position. The typical work schedule is Monday through Friday, from 9:00 a.m. to 5:00 p.m. Occasionally, evening or weekend work may be required, including overtime, participation in special program events, and on-call hours to respond to urgent situations. Physical Demands and Work Environment This role functions within a professional office setting, combining administrative tasks with direct interaction with field participants. The role requires the ability to sit or stand for extended periods, work on a computer, and occasionally lift and carry materials weighing up to 25 pounds. Regular travel within the community and to other locations is often required, including client visits and stair navigation. The typical work setting is a standard office with moderate to high noise levels. Equal Opportunity IMPACCT Brooklyn is an equal opportunity employer and a drug-free workplace and complies with applicable ADA regulations. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, under applicable federal, state, and local laws. Applicants who require an accommodation to complete the application and/or interview process should contact a management representative. #J-18808-Ljbffr Pratt Area Community Council