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Front Desk Agent

DOUBLETREE by Hilton Downtown Wilmington-Legal District

Wilmington, DE

Job Description

Job Description

Job Type: Full-Time | Part-Time
Shift: Morning / Evening / Weekend availability required

About Us:
DoubleTree by Hilton Wilmington – Legal District is a proud part of the Garnet Hotels portfolio. We pride ourselves on providing warm hospitality and exceptional guest service in the heart of downtown Wilmington.

Why Join Us:

  • Competitive pay
  • Travel and stay benefits at Hilton properties
  • Positive, team-oriented work culture
  • Opportunities for growth and development

Job Summary:
As a Front Desk Agent, you will be the face of the hotel, providing warm, efficient, and friendly service to all guests during check-in, check-out, and throughout their stay.

Key Responsibilities:

  • Greet and check in guests in a friendly and professional manner
  • Handle guest requests, inquiries, and complaints promptly
  • Process payments and room charges accurately
  • Provide information about hotel amenities and local attractions
  • Maintain a clean and organized front desk area
  • Communicate effectively with housekeeping and maintenance departments

Requirements:

  • Previous front desk or customer service experience preferred
  • Familiarity with hotel software (ONQ experience a plus)
  • Excellent communication and problem-solving skills
  • Ability to work flexible hours including weekends and holidays
  • High school diploma or equivalent

Apply Now:
We look forward to welcoming a new member to our DoubleTree family!

Apply
Vacancy posted 15 days ago
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