Service Coordinator

Service Coordinator

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients' needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Service Coordinator to join our security business unit.

Primary Responsibilities:

• Coordinating the daily Service schedule
• Making changes as the day progresses
• Closing all Work Orders, place go back tickets, coordinate additional work as technicians free up in the day
• Create Work Orders daily and make scheduling calls to customers
• Invoice all Work Orders as they are completed
• Coordinate Inspections annually, monthly and quarterly for Service customers
• Schedule Service Job appointments and add to schedule
• Assist with Jobs for Service (order parts, scheduling, job close out, job hours data)
• Assist in coordinating sub contractors with Work Orders and part shipments for Service

Basic Qualifications:

• 2+ years progressively responsible, related administrative experience
• Excellent PC (word-processing, spreadsheet) skills
• Efficient and timely performance of administrative assignments
• Ability to solve practical problems and carry out responsibilities under general supervision
• Ability to interact effectively at all levels as work in high stress situations.
• Strong customer relation skills
• Maintain a good working attitude

Preferred Qualifications:

• Manufacturer certification or product knowledge with CCure, Amag, Genetec, S2, Alarm.com, EST, DMP and Connect One

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.