Service Manager - Additional Services

Service Manager Additional Services

The Service Manager of Additional Services is responsible for overseeing a team of Additional Service Technicians delivering specialty pest solutions, including termite control, mosquito treatments, wildlife removal, and insulation services. This role drives technician performance through training, quality assurance, and operational oversight while ensuring outstanding customer experience and supporting revenue growth.

Responsibilities

• Develop and grow Additional Service Technicians through onboarding support, structured field training, and performance management.
• Ensure service quality, safety, and compliance through ride-alongs, ticket audits, equipment inspections, and adherence to company and regulatory standards.
• Own the customer experience by resolving service issues, auditing accounts, reviewing feedback, and coaching technicians to improve satisfaction.
• Support revenue growth by identifying service opportunities, reinforcing sales assist behaviors, and partnering with Sales, Field Managers, and the General Manager.
• Oversee operational efficiency including inventory, equipment, routing, GPS data, and service effectiveness.
• Provide field support by completing routes as needed and responding to urgent or high-priority service requests.

Qualifications and Requirements

• 1+ years of pest control experience and previous management experience preferred
• Must be 21 years of age or older
• Possess a valid driver's license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role
• Earn and maintain state-required training and pest control licensing if applicable (provided).
• High School Diploma or GED, preferred

Why Work for EcoShield Pest Solutions?

The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world's happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communitiestreating everyone like family.

EcoShield Pest Solutions is proud to offer competitive pay and full benefits!

• Weekly Pay get paid every Friday!
• Paid sick and vacation time along with 10 company-paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with a competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends and family.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is $60,000. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

Physical Demands and Working Requirements

• Requires prolonged periods of sitting at a desk or workstation
• Frequent use of hands and fingers for typing and using a computer mouse
• Occasionally lift and carry office materials or supplies up to 25 pounds
• Requires clear vision for reading documents, computer screens, and other office materials
• Work is inside a climate-controlled office with quiet to moderate noise level

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position.

The candidate's applicable education and experience will determine where a candidate falls in the position range.

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.