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Senior Customer Support Lead (Ecommerce Escalations)

AccountMakers

AccountMakers is hiring a Senior Customer Support Representative to manage escalated inquiries in a fast-growing e-commerce setting. You will resolve complex order, billing, and account issues and serve as a direct contact for VIP customers. The role supports multi-channel interactions (phone, chat, email), drives root-cause analysis, and coordinates with fulfillment, marketing, product, and operations to ensure timely resolutions. Mentoring and QA participation are expected. #J-18808-Ljbffr AccountMakers

Vacancy posted 1 day ago
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