Senior Customer Support Lead (Ecommerce Escalations)
AccountMakers
AccountMakers is hiring a Senior Customer Support Representative to manage escalated inquiries in a fast-growing e-commerce setting. You will resolve complex order, billing, and account issues and serve as a direct contact for VIP customers. The role supports multi-channel interactions (phone, chat, email), drives root-cause analysis, and coordinates with fulfillment, marketing, product, and operations to ensure timely resolutions. Mentoring and QA participation are expected. #J-18808-Ljbffr AccountMakers
- National-Research-Group is hiring a Lead, Product Support & Customer Experience to strengthen production support, triage, and user issue resolution for client-facing products. You will work cross-functionally with engineering, data, product, and client services to improve...Suggested
- Bank of Hope in Los Angeles is seeking a customer-focused professional to join our team as... ...colleagues, and act as a resource for escalation while promoting bank products. The role also covers cash handling, transaction support, and collaboration with branch leadership...Senior
- Bank of Hope in Los Angeles is seeking a dedicated Customer Service Teller to assist customers, process transactions, and support branch operations. You will model professional behavior, educate customers on products, and identify opportunities to deepen relationships....SeniorFull time
- ...Naughty Dog is seeking an experienced IT Support Services Lead to oversee end-user support services... ...with exceptional leadership and customer service skills. They are passionate about... ...collaboration.Provide advanced technical escalation support and maintain technical...SuggestedContract workFor contractorsLocal areaRemote work
- ...The role As Customer Experience Lead, you’ll own the day-to-day customer support experience and help scale how Truemed supports customers as we grow the business.... ...resolution quality, and customer reviews Own customer escalations when needed, and partner with our Merchant...SuggestedFor contractors
$20 - $23 per hour
...and more. We are looking to hire a full-time Customer Service Lead for DNAM Brands. In this role, you will lead and support the customer service team across all channels... ...and KPIs, monitor shop ratings, and oversee escalated cases to maintain near-perfect performance across...Full timeOverseasMonday to FridayWeekend work- ...are seeking a driven and customer-focused Customer Success Lead to join our team at Two Dots... ...on providing outstanding support to our customers in the... ...product enhancements. Escalation Management : Address escalated... ...: Regularly report to senior management on team performance...
$20 - $25 per hour
...Seasonal Customer Support Operations Coordinator Inglewood, California, United States The... ...Seasonal role will report directly to the Senior Product Operations Manager. The... ...Identify and resolve operational issues, escalating problems as necessary to ensure timely...Hourly paySeasonal workWork at officeLocal areaRemote workRelocationFlexible hoursWeekend work$180k - $260k
...bar on what agentic AI, CTV, eCommerce, social, and mobile can do to... ...OpportunityKargo is hiring a Senior Account Executive to be our boots... ...book, engaging key investment leads and planning contacts consistently... ...selling consultative or custom solutions, plus brand-side relationships...SeniorWork experience placementLocal area$55k - $72k
...solver who excels at managing complex customer issues with professionalism and... ...AccountMakers is actively recruiting Senior Customer Support Representatives for immediate hire on... .... Senior representatives will manage escalated customer inquiries, resolve complex order...SeniorFull timeImmediate start$203k - $398k
...grow our most important customer relationships: a... ...both. You will build and lead the Critical Accounts function... ...Success, Technical Support, Professional Services,... ...track program KPIs, de-escalation rate, time-to-exit, CSAT... ...a people-management or senior program leadership role...SeniorLocal areaRemote workWorldwideFlexible hours- A prominent education technology company is seeking a Senior Customer Success Manager in a remote position. This role involves managing strategic customer engagements, driving adoption of educational products, and collaborating with sales to enhance customer experiences...SeniorContract workTemporary workRemote work
- PagerDuty is seeking a Senior Principal Customer Success Manager aligned at the customers' key stakeholder level, building and fostering strong... ...meetings. The Senior Principal Customer Success Manager will lead the cross‑functional post‑sales team at PagerDuty,...Senior
$22 per hour
...Now hiring Air Freight Customer Support Coordinator Location Gardena, CA Pay Rate: $22.00 per hour Join Staffmark and discover a Air Freight Customer Support Coordinator position where your work matters and your contributions are truly appreciated....Hourly payWeekly payFor contractorsLocal areaImmediate start- ...storytelling. BIG PICTURE: We are hiring a Senior Manager, Client Services to own the... ...active. You will manage client expectations, lead key communications, surface risks early,... ...timelines, deliverables, client updates, escalations, and overall campaign health. Own the post...SeniorFull timeMonday to Friday
$22.71 per hour
...so, read on! The Role: As a Customer Service Lead, you will be an... ...closely with and providing daily support to a team of Customer Service... ...first line of defense for escalations for the broader Customer Service... ...and experienced with eCommerce Able to reliably meet a required...Hourly payFull timeTemporary workWork experience placementSeasonal workLocal areaRemote workWorldwideFlexible hours$135k - $195.35k
OverviewBaker Tilly is a leading advisory, tax and assurance firm,... ...Tilly (BT) as a Family Office Senior Manager!Our Family Office... ...external professionalsServe as an escalation point for complex client,... ...provide timely feedback, and support career development planningFoster...SeniorFull timeWork at officeLocal areaWorldwide$28 per hour
...WarriorBabe is looking for a high-energy, customer focused, and dedicated Client Success... ...Client Success Coordinator is expected to: Support coach-client assignments as part of the... ...team to support any client issues and escalations Qualifications Extensive Customer Service...Hourly payFull timeImmediate startRemote workMonday to FridayFlexible hoursAfternoon shift$95k - $110k
...Your Team Like Family — lead with respect,... ...• Deliver a "Wow" Customer Experience Every Time... ...talk to you! As a Senior Account Manager, you will... ...Target. This role also supports the Director of Business... ...requirements, and issue escalation Escalate decisions...SeniorContract workFlexible hours$203k - $304.5k
...seeking an experienced Senior Director, Client Partner... ...navigate growth, customer experience transformation... ...drive revenue growth, lead complex consulting engagements... ..., Consumer Products, eCommerce, Specialty Retail,... ...recipient is not able to support recruitment inquiries beyond...SeniorContract workTemporary workLocal area- Avery Dennison is seeking an experienced Customer Service Specialist to manage the order to cash process for Retail Brand Customers. The role involves handling day-to-day customer service activities, managing queries, and ensuring customer satisfaction through effective...Senior
- ...world we all live in. We are looking to hire a full time customer care lead. Our customer care team is the closest line of communication... ...inquiries Manage and respond to inbound customer support questions Manage the hiring, onboarding, scheduling and daily...Full timeLive inWork at office
$180k - $200k
Head Of Customer Success Build and scale the enterprise... ...expansion. This is a senior, high‑ownership role... ...enterprise customers, lead complex hardware and software... ...for someone who has supported large enterprise... ...account health frameworks, escalation paths, and reporting...Contract workLocal areaShift work- Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead processes behind checkout, grocery delivery and pickup, and monitor KPIs to assess team performance. You will assist the Team Leader in developing...
$130k - $195k
...About the Role We’re hiring a Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure... ...modern AI platforms. Key Responsibilities Be the go-to escalation point for technical support inquiries—diagnosing issues...SeniorRemote work- ...California is seeking a Level 3 IT Analyst to join our IT team. This hands‑on role serves as an escalation point for Level 2 staff and focuses on resolving complex tickets, supporting Microsoft‑based environments, and maintaining critical business systems. You will manage...Senior
- ...Water Technology, a Home Organizers, Inc. company, seeks a Level 3 IT Analyst to join our IT team in Glendale. This role escalates complex tickets, supports business-critical systems, monitors infrastructure, and helps with IT projects. You will own issues from...Senior
- ...Service in Los Angeles, CA is seeking a Customer Experience Supervisor to develop the team... ...the LA location. In this role you will lead the customer experience staff, manage direct... ..., act as manager on duty to handle escalations, oversee new-hire progress, provide coaching...
$251.02k - $301.23k
...Senior Account Executive, Enterprise (SoCal) Fastly... ...platform enables customers to create great digital... ...programmable, and to support agile software development... ...quota goals, leading all aspects of the sales... ...security technologies, eCommerce solutions, content delivery...SeniorWork at officeLocal areaFlexible hours- Brio Water Technology seeks a Level 3 IT Analyst to join our IT team. This hands‑on role acts as an escalation point for Level 2 support, resolves complex IT tickets, and supports key business systems. The position involves system administration tasks, endpoint management...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Customer Support Lead (Ecommerce Escalations). Be the first to apply!
- customer experience team leader Los Angeles, CA
- customer success lead Los Angeles, CA
- customer service team manager Los Angeles, CA
- customer success coordinator Los Angeles, CA
- customer success team lead Los Angeles, CA
- customer service team lead Los Angeles, CA
- customer experience lead Los Angeles, CA
- customer service coordinator Los Angeles, CA
- student support coordinator Los Angeles, CA
- support team lead Los Angeles, CA


