Senior Customer Support Lead (Ecommerce Escalations)
AccountMakers
AccountMakers is hiring a Senior Customer Support Representative to manage escalated inquiries in a fast-growing e-commerce setting. You will resolve complex order, billing, and account issues and serve as a direct contact for VIP customers. The role supports multi-channel interactions (phone, chat, email), drives root-cause analysis, and coordinates with fulfillment, marketing, product, and operations to ensure timely resolutions. Mentoring and QA participation are expected. #J-18808-Ljbffr AccountMakers
$20.62 per hour
...Goodwill is one of the leading non-profit brands in the... ...in SoCal! The Customer Service Lead assists the eCommerce Assistant Manager in the... ...Customer Service & Marketplace Support Maintain working... ...marketplace disputes, escalating complex issues as...SuggestedHourly payFull timeFlexible hoursShift work- National-Research-Group is hiring a Lead, Product Support & Customer Experience to strengthen production support, triage, and user issue resolution for client-facing products. You will work cross-functionally with engineering, data, product, and client services to improve...Suggested
- Bank of Hope in Los Angeles is seeking a customer-focused professional to join our team as... ...colleagues, and act as a resource for escalation while promoting bank products. The role also covers cash handling, transaction support, and collaboration with branch leadership...Senior
- Bank of Hope in Los Angeles is seeking a dedicated Customer Service Teller to assist customers, process transactions, and support branch operations. You will model professional behavior, educate customers on products, and identify opportunities to deepen relationships....SeniorFull time
- ...Naughty Dog is seeking an experienced IT Support Services Lead to oversee end-user support services... ...with exceptional leadership and customer service skills. They are passionate about... ...collaboration.Provide advanced technical escalation support and maintain technical...SuggestedContract workFor contractorsLocal areaRemote work
- Brobston Group LLC is seeking an Online Experience Lead to deliver exceptional customer care for the James Perse online shop. You will partner with the Distribution Center and cross-functional teams to resolve issues and drive sales through exchanges and abandoned cart...
- ...seeking a friendly, professional Teller who delivers outstanding customer service while processing a variety of banking transactions.... ...assisting customers with inquiries, educating them on bank products, supporting peak-hour operations, and mentoring junior tellers. #J-18808-...Senior
- ...Specialist III to act as the primary contact for a select group of customers, driving account growth and satisfaction. You will liaise... ...internal teams to ensure needs are met, manage orders and quotes, and support the sales team in achieving targets. The role emphasizes...Senior
$110k - $120k
...bar on what agentic AI, CTV, eCommerce, social, and mobile can do to... ...OpportunityKargo is hiring a Senior Account Executive to be our boots... ...book, engaging key investment leads and planning contacts consistently... ...selling consultative or custom solutions, plus brand-side relationships...SeniorWork experience placementLocal area- ...Senior Manager, Analytics, Customer Experience The Customer Experience team serves as... ...expansive global network of support centers spanning both... ...looking for a Senior Manager to lead and grow the analytics... ...quality, deflection, and escalation. Drive measurement strategy...Senior
$23 - $30 per hour
...The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal... ...routine service issues or delays and escalate them to operations leadership according...Hourly payFull timeContract workWork at officeMonday to Friday- Aisles & Abroad is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment. The role emphasizes clear communication, organization, and delivering a positive client experience...Remote job
$55k - $72k
...solver who excels at managing complex customer issues with professionalism and... ...AccountMakers is actively recruiting Senior Customer Support Representatives for immediate hire on... .... Senior representatives will manage escalated customer inquiries, resolve complex order...SeniorFull timeImmediate start$203k - $398k
...grow our most important customer relationships: a... ...both. You will build and lead the Critical Accounts function... ...Success, Technical Support, Professional Services,... ...track program KPIs, de-escalation rate, time-to-exit, CSAT... ...a people-management or senior program leadership role...SeniorLocal areaRemote workWorldwideFlexible hours- ...Senior Manager, Client Services Changing Lives Productions is the in-house video production... .... You will manage client expectations, lead key communications, surface risks early,... ...timelines, deliverables, client updates, escalations, and overall campaign health. Own the...SeniorFull timeMonday to Friday
$129.5k - $175.1k
...operates at the intersection of eCommerce and advertising, offering a... ...advertisers to reach Amazon customers on Amazon.com, across our other... ...for a results oriented Senior Account Manager who is passionate... ...and hiring process, including support for the interview or...SeniorTemporary workLocal areaFlexible hours- Home Organizers, Inc. seeks a Senior Recruiter to lead executive-level hiring across Marketing, eCommerce, Product/Engineering and Corporate functions. This strategic role partners with senior leadership to shape talent strategies and ensure rapid, high-quality placements...Senior
$95k - $110k
...Senior Account ManagerPico Rivera, CA (Hybrid)About... ...Your Team Like Family — lead with respect,... ...forward. Deliver a "Wow" Customer Experience Every Time... ...Target. This role also supports the Director of Business... ...anticipating failure points and escalating follow ups to get...SeniorContract workFlexible hours$110k - $140k
...Senior Manager, Customer Experience, Ever - SF San Francisco About Ever... ...California, Ever is backed by leading investors and is scaling... ...customer contact, stand up the support ticketing system, and set... ...and shift into oversight, escalation, and continuous improvement...SeniorFull timeShift work- Quest Diagnostics Inc. is seeking a Sr. Customer Success Manager, Health Systems to cultivate long-term Health System customer relationships, ensure revenue retention, and drive upselling of Quest products and services. The role requires field presence across the West...Senior
- A prominent education technology company is seeking a Senior Customer Success Manager in a remote position. This role involves managing strategic customer engagements, driving adoption of educational products, and collaborating with sales to enhance customer experiences...SeniorRemote jobContract work
- ...Job Description Job Description Inside Sales & Customer Support Coordinator Lighting Manufacturer | Los Angeles, CA | Remote About... ...quotes based on product specifications, quantities, pricing, lead times, and customer requirements. Follow up consistently on...Full timeFor contractorsRemote work
$25 per hour
...Guest Services Lead Commerce Casino is the world's largest card casino offering more... ...purpose of role is created specifically to support, assist with training and oversee service... ...complaints and issues effectively while escalating concerns as appropriate. Must have...Full timeWork experience placementWork at officeFlexible hoursShift workAfternoon shift$110k - $140k
...Senior Customer Success Manager Los Angeles, CA About Northbeam Northbeam is building... ...marketing intelligence platform, providing top eCommerce brands a unified view of their business... ...role in facilitating and coordinating support for Northbeam's enterprise customer...SeniorRemote workWork from homeFlexible hours- ...Water Technology, a Home Organizers, Inc. company, seeks a Level 3 IT Analyst to join our IT team in Glendale. This role escalates complex tickets, supports business-critical systems, monitors infrastructure, and helps with IT projects. You will own issues from...Senior
$150k - $200k
Vaco Recruiter Services is seeking a Director of Customer Experience for a client in Los Angeles. This is... ...50,000-$200,000 plus bonus. You will build and lead a newly created function overseeing Customer Service, Sales Support, and Marketing. The position reports to the VP...Flexible hours- Fender Musical Instruments Corporation in Los Angeles is seeking a Sr. Manager, eCommerce Merchandising to lead onsite merchandising across Fender.com, Jackson.com, and PreSonus.com, defining how products are presented, found, and sold. You’ll own the promotional calendar...Senior
$130k - $195k
...About the Role We’re hiring a Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure... ...modern AI platforms. Key Responsibilities Be the go-to escalation point for technical support inquiries—diagnosing issues...SeniorRemote work- ...consumer‑products client in their search for a senior finance leader. The role is hands‑on, owning accounting... ...on strategy, costing, and planning. You will lead the close, cash, AR, and controls for a multichannel ecommerce business, while building reporting that informs...Senior
- ...world we all live in. We are looking to hire a full time customer care lead. Our customer care team is the closest line of communication... ...inquiries Manage and respond to inbound customer support questions Manage the hiring, onboarding, scheduling and daily...Full timeLive inWork at office
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