Senior Customer Support Lead (Ecommerce Escalations)
AccountMakers
AccountMakers is hiring a Senior Customer Support Representative to manage escalated inquiries in a fast-growing e-commerce setting. You will resolve complex order, billing, and account issues and serve as a direct contact for VIP customers. The role supports multi-channel interactions (phone, chat, email), drives root-cause analysis, and coordinates with fulfillment, marketing, product, and operations to ensure timely resolutions. Mentoring and QA participation are expected. #J-18808-Ljbffr AccountMakers
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Senior Customer Support Lead (Ecommerce Escalations) in Los Angeles, CA vacancy
- Bank of Hope in Los Angeles is seeking a customer-focused professional to join our team as... ...colleagues, and act as a resource for escalation while promoting bank products. The role also covers cash handling, transaction support, and collaboration with branch leadership...Senior
- Bank of Hope in Los Angeles is seeking a dedicated Customer Service Teller to assist customers, process transactions, and support branch operations. You will model professional behavior, educate customers on products, and identify opportunities to deepen relationships....SeniorFull time
- ...Naughty Dog is seeking an experienced IT Support Services Lead to oversee end-user support services... ...with exceptional leadership and customer service skills. They are passionate about... ...collaboration.Provide advanced technical escalation support and maintain technical...SuggestedContract workFor contractorsLocal areaRemote work
- FedEx Office in Beverly Hills, CA is seeking a Lead Consultant who will manage customer orders, provide pricing information, and drive consultative selling while coordinating store activities. This role requires leadership on shift and the ability to guide team members...SeniorWork at officeShift work
$95k - $110k
...Your Team Like Family — lead with respect,... ...• Deliver a “Wow” Customer Experience Every Time... ...talk to you! As a Senior Account Manager, you will... ...arget. This role also supports the Director of Business... ...requirements, and issue escalation Escalate decisions...SeniorFull timeContract workFlexible hoursMillion Dollar Baby Co.
Pico Rivera, CAmore than 2 months ago- Aisles & Abroad is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment. The role emphasizes clear communication, organization, and delivering a positive client experience...Remote job
- Position Overview We are seeking a dependable and service-oriented Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling and service-related activities in a remote environment. This position focuses on communication...Remote jobFlexible hours
$55k - $72k
...solver who excels at managing complex customer issues with professionalism and... ...AccountMakers is actively recruiting Senior Customer Support Representatives for immediate hire on... .... Senior representatives will manage escalated customer inquiries, resolve complex order...SeniorFull timeImmediate start- ...Job Description Job Description Inside Sales & Customer Support Coordinator Lighting Manufacturer | Los Angeles, CA | Remote About... ...quotes based on product specifications, quantities, pricing, lead times, and customer requirements. Follow up consistently on...Full timeFor contractorsRemote work
light and green llc
Los Angeles, CA5 days ago $180k - $260k
...bar on what agentic AI, CTV, eCommerce, social, and mobile can do to... ...Opportunity Kargo is hiring a Senior Account Executive to be our... ...book, engaging key investment leads and planning contacts consistently... ...selling consultative or custom solutions, plus brand-side relationships...SeniorWork experience placementLocal areaKargo
Los Angeles, CA4 days ago- ...Senior Manager, Customer Success As Senior Manager of Customer Success, you... ...Customer Success organization, leading and developing a team of... ...You will also serve as an escalation point and strategic partner... ...Education, Implementation, and Support, you will translate our...SeniorWork at officeWork from homeHome office
CreatorIQ
Los Angeles, CA2 days ago $203k - $398k
...grow our most important customer relationships: a... ...both. You will build and lead the Critical Accounts function... ...Success, Technical Support, Professional Services,... ...track program KPIs, de-escalation rate, time-to-exit, CSAT... ...a people-management or senior program leadership role...SeniorLocal areaRemote workWorldwideFlexible hours- Amrecco, based in Los Angeles, seeks an experienced Account Manager to manage and grow existing customer relationships in a global eCommerce logistics context. The role emphasizes building long-term partnerships and delivering exceptional service, with bilingual English...Senior
- Home Organizers, Inc. seeks a Senior Recruiter to lead executive-level hiring across Marketing, eCommerce, Product/Engineering and Corporate functions. This strategic role partners with senior leadership to shape talent strategies and ensure rapid, high-quality placements...Senior
$129.5k - $175.1k
...operates at the intersection of eCommerce and advertising, offering a... ...advertisers to reach Amazon customers on Amazon.com, across our other... ...for a results oriented Senior Account Manager who is passionate... ...and hiring process, including support for the interview or...SeniorTemporary workLocal areaFlexible hours$180k - $200k
Head Of Customer Success Build and scale the enterprise... ...expansion. This is a senior, high‑ownership role... ...enterprise customers, lead complex hardware and software... ...for someone who has supported large enterprise... ...account health frameworks, escalation paths, and reporting...Contract workLocal areaShift work- ...storytelling. BIG PICTURE: We are hiring a Senior Manager, Client Services to own the... ...active. You will manage client expectations, lead key communications, surface risks early,... ...timelines, deliverables, client updates, escalations, and overall campaign health. Own the post...SeniorFull timeMonday to Friday
$179k - $246k
...you are too, let's talk.Senior Technical Account... ...of identity, including customers, employees, partners,... ...identity environments while supporting core workforce... ...customer engineering leads, product architects, and... ...effective solutions or escalations collaboratively with Customer...SeniorWork at officeLocal areaWorldwideFlexible hours- Registration & Customer Service Coordinator Registration... ...of dollars in direct support for neurological... ...participant tracking Lead loyalty programs, including... ...support staff Act as escalation point for complex participant... ...manual setup tasks Seniority level Seniority level...Full timePart timeSeasonal workWork at officeWeekend work
- ...and Piedrasassi. Most of our customers interact with us across several... ...across our brands and supports the hospitality teams pouring... ...voice, tone, response time, escalation, and brand conventions, using... ...handoffs with the hospitality leads so that no guest is dropped between...Full timeWork at officeAfternoon shift
Provignage Provignage
Santa Monica, CA2 days ago - LA28, based in Los Angeles, seeks a Senior Manager, Service Desk to lead a team of technology support professionals, ensuring a high level of customer service and SLA compliance.... ...best practices, train staff, handle escalations, and collaborate with other IT teams...Senior
- ...Organizers, Inc. company, is seeking a Level 3 IT Analyst to join our IT team in Los Angeles. This hands-on role is an escalation point for Level 2 support and focuses on resolving complex IT tickets, supporting critical systems, and assisting with IT projects. The ideal...Senior
- ...world we all live in. We are looking to hire a full time customer care lead. Our customer care team is the closest line of communication... ...inquiries Manage and respond to inbound customer support questions Manage the hiring, onboarding, scheduling and daily...Full timeLive inWork at office
Madhappy
Los Angeles, CAa month ago $160.9k - $217.6k
...Media Group operates at the intersection of eCommerce and advertising, offering a rich array... ...solutions with the goal of helping our customers find and discover anything they want to... ...As an individual contributor, you’ll be supported by our operations team and will benefit...Local areaFlexible hours$18.97 per hour
...Responsibilities Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the... ...ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them...Hourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shiftFive Below
Los Angeles, CA1 day ago$130k - $195k
About the Role We’re hiring a Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure... ...AI platforms. Key Responsibilities Be the go-to escalation point for technical support inquiries—diagnosing issues...SeniorRemote work- ...clinics, and health systems. We seek a Strategy & Operations Lead, Customer Success to own onboarding, implementation, and ongoing client... ...fully live routes, while shaping onboarding, QBR formats, and escalation workflows. This role sits at the intersection of client...Contract work
$75k - $90k
...Team, reporting to our Charter Sales and Support Manager, you will be responsible for... ...potential issues, communicate updates, and escalate concerns to leadership as appropriate.... ...aviation operations, charter operations, customer service, hospitality, travel coordination...Full timeWork experience placementWork at officeFlexible hoursShift workNight shiftAfternoon shiftAero
Los Angeles, CA23 days ago$97k - $224.9k
...Games Tencent Games, founded in 2003, is a leading global platform for game development,... ...execute response plans to manage and de‑escalate sensitive situations professionally and... ...environment where every employee feels supported and inspired to achieve individual and common...SeniorWorldwideRelocation packageShift workLightspeed Studios
Los Angeles, CA3 days ago$110.7k - $218.3k
...Our Deloitte Customer team empowers organizations... ...026Work you’ll do Our eCommerce capabilities provide transactional... ...requirements by leading and facilitating... ...eCommerce space as well as supporting the implementation... ...entry-level employees to senior leaders, we believe there...SeniorLocal areaVisa sponsorship
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Customer Support Lead (Ecommerce Escalations). Be the first to apply!
Related searches
- customer success lead Los Angeles, CA
- customer success team lead Los Angeles, CA
- customer service team manager Los Angeles, CA
- customer experience team leader Los Angeles, CA
- customer service coordinator Los Angeles, CA
- customer service team lead Los Angeles, CA
- customer success coordinator Los Angeles, CA
- customer experience lead Los Angeles, CA
- IT support lead Los Angeles, CA
- family support coordinator Los Angeles, CA