USA Air Operations Specialist (ORD)

The Air Operations Specialist is responsible for managing and coordinating day-to-day air freight operations, including shipment booking, documentation, tracking, communication with airlines, overseas agents, customers, and internal teams. This role requires strong experience in freight forwarding, air import/export operations, and the ability to manage time-sensitive shipments in a fast-paced logistics environment. Coordinate full-cycle air freight shipments, including import and export operations. Arrange bookings with airlines, co-loaders, and overseas agents. Prepare, review, and process air freight documentation, including commercial invoices, packing lists, and related shipping documents. Track and trace shipments to ensure timely movement and proactively resolve delays or operational issues. Communicate with customers, airlines, customs brokers, overseas agents, trucking companies, and internal departments. Coordinate customs clearance, cargo release, pickup, and final delivery as needed. Monitor shipment milestones and ensure accurate data entry in the Transportation Management System. Support billing, cost verification, and invoicing processes related to air freight shipments. Ensure compliance with company procedures, customer requirements, TSA/IAC requirements, and applicable air freight regulations. Provide timely shipment updates and maintain strong customer service throughout the shipment process. Required Skills 3–5 years of experience in air freight operations, freight forwarding, or international logistics. Strong knowledge of air import/export operations and related documentation. Experience working with airlines, overseas agents, customs brokers, and trucking providers. Excellent computer skills and experience with logistics systems preferred. Ability to work in a fast-paced environment and manage multiple priorities. Strong attention to detail, problem-solving skills, and sense of urgency. Strong interpersonal and communication skills, both verbal and written. Job Location Chicago, IL Pay Range and Compensation Package 401K Plan w/ Employer Match Life Insurance Plan (100% Employer paid) Generous PTO, Paid Holiday, Floating Holiday Equal Opportunity Statement We are committed to diversity and inclusivity. #J-18808-Ljbffr LX Pantos Americas