Systems Administrator II

Location: Jacksonville, FL (Hybrid) Schedule: On-site Monday through Thursday, Remote Fridays Applicants must be currently authorized to work in the United States in an approved state without current or future employer sponsorship or additional employment authorization requirements. About The Role We are seeking a Systems Administrator II to support and maintain our cloud-hosted IT infrastructure while serving as a key technical resource for our employees and business operations. In this role, you'll have primary ownership of core systems administration functions across our Azure-based environment, including Azure Virtual Desktop (AVD), Entra ID, Intune, hosted servers, and VOIP platforms. You'll also serve as a backup resource to our Tier 1 Service Desk, providing escalated support and helping ensure a seamless technology experience across the organization. This position is ideal for a technology professional who enjoys balancing cloud infrastructure administration with hands‑on technical work, including device deployments, networking troubleshooting, and on‑site support. You'll have the opportunity to work across a broad technology stack while playing a critical role in maintaining secure, reliable, and efficient IT operations. What You'll Do Systems & Cloud Administration Administer and maintain Azure Virtual Desktop (AVD) environments and hosted/cloud server infrastructure. Monitor system performance, availability, and capacity, and perform lifecycle management activities. Manage Entra ID and hybrid identity environments, including user administration, application access, app registrations, and conditional access policies. Configure and manage endpoint policies and device deployments through Microsoft Intune. Technical Support & Service Delivery Serve as backup coverage for the Tier 1 Service Desk during periods of high volume, team absences, or as needed. Troubleshoot and resolve escalated Tier 2 and Tier 3 issues related to hardware, software, networking, accounts, and system access. Own incidents through resolution, perform rootcause analysis, and implement longterm corrective actions. Infrastructure & Hardware Management Lead or assist with deployments of networkconnected office technologies, including printers, scanners, and other business equipment. Configure, provision, reclaim, wipe, and redeploy employee devices throughout their lifecycle. Coordinate shipping and receiving of equipment for remote employees, vendors, and repair facilities. Troubleshoot office networking issues involving switches, access points, cabling, DNS, DHCP, and TCP/IP connectivity. VOIP & Communications Administer and support VOIP systems, including user provisioning, call routing, troubleshooting, and coordination with service providers. Data Center & Documentation Travel to our Jacksonvillearea data center as needed to assist with hardware installations, maintenance, troubleshooting, and related technical tasks. Create and maintain technical documentation, runbooks, knowledge base articles, and standard operating procedures. Required Qualifications 3+ years of experience in systems administration, technical support, help desk, or related IT roles. Experience administering Microsoft Entra ID and hybrid identity environments. Experience managing endpoints through Microsoft Intune. Working knowledge of Azure, hosted/cloud infrastructure, and Azure Virtual Desktop (AVD). Experience supporting Linux systems. Strong troubleshooting skills across operating systems, applications, networking, and hardware. Understanding of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP. Comfortable providing direct enduser support alongside systems administration responsibilities. Ability to perform handson technical work, including device setup, cabling, and moving IT equipment. Reliable transportation and ability to travel locally to a Jacksonvillearea data center as needed. Strong written and verbal communication skills. Ability to manage multiple priorities in a fastpaced environment. Ability to work onsite in Jacksonville Monday through Thursday with remote work on Fridays. Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent handson experience. Experience administering Azure Virtual Desktop or other cloudhosted infrastructure environments. VOIP administration experience. Experience supporting networkconnected printers, scanners, and multifunction devices. Familiarity with data center operations, including rackandstack, cabling, and hardware troubleshooting. Microsoft Azure certifications (AZ104, AZ900, SC300) or CompTIA Network+. Experience with PowerShell, Bash, or other automation/scripting tools. Interest in growing into a Senior Systems Administrator or infrastructurefocused technical role. Why Join Us? Hybrid work environment with remote Fridays. Broad exposure to modern Microsoft cloud technologies. Opportunity to own critical infrastructure and make a direct impact. Handson role with a mix of cloud administration, networking, and enduser support. Growth path into senior infrastructure and systems administration positions. If you enjoy solving complex technical problems, supporting modern cloud infrastructure, and staying hands-on with technology, we'd love to hear from you. #J-18808-Ljbffr Streamline WorkComp