Senior Principal Platform Architect

Role Description

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

The Customer Outcomes Senior Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around:

• Instance strategy
• Technical governance
• Core data
• Integrations
• Technical health of the platform

This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

You will work with the customer across:

• Executive teams
• Platform owners
• Enterprise architects
• Development teams

Key responsibilities include:

• Being a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Providing a variety of knowledge across multiple workflows.
• Developing relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translating goals to outcomes into a customer roadmap.
• Translating business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engaging with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Managing technical governance, and a delivery operating model and governance.
• Ensuring instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Supporting the sales effort by scoping and estimating the engagement and change orders.
• Being an active contributor of leading practices and expertise related to the ServiceNow platform.
• Maintaining skills / certifications on for .
• Supporting the professional development of others through means of mentoring.
• Being seen as an expert across the industry and an active contributor of leading practices.
• Being involved in more complex engagements providing expertise across multiple workflows.
• Working with the extended account team to form global roll out plans, extending platform expansion.
• Participating in presales opportunities and promoting the platform architect role into all accounts.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 15+ years progressive experience as part of a professional services organization; or equivalent education/experience.
• Management consulting experience.
• Ability to travel up to 80%.
• Creativity with comfort running programs independently within a "startup paced" environment.
• Experience driving complex issues through analysis and resolution.
• Ability to relay complex information to diverse set of audiences, both technical and non-technical.
• ServiceNow certifications in aligned workflow.
• Industry domain expertise in desirable.
• Large program experience leading architecture and design.
• Enterprise architecture experience.
• Cloud application technology experience.
• Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc.

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.