Field Service Specialist

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Sales. Job Details: About Salesforce – Salesforce is the #1 AI CRM. Salesforce is focused on human agents driving customer success, combining technology, trust, and innovation. Role Overview The Agentforce Field Service Consultant is a primary strategic driver for complex deal execution. The role involves understanding the customer’s technology landscape and aligning Field Service capabilities to achieve their business outcomes. Responsibilities include translating complex business requirements into solution architectures and roadmaps that leverage resource and asset management, scheduling, and mobile technologies. The consultant provides deep expertise in Field Service, communicates its value, and demonstrates how it helps customers meet objectives. This includes performing targeted demos, architecting solutions, and leading the end-to-end process of proving how Field Service & Operations solutions deliver transformative business value. Key Responsibilities Demonstrates deep familiarity with scheduling in mobile, asset management, and integration technologies. Understands market landscape, competition, and technical architecture to establish Salesforce’s Field Service solution as the best choice to meet customer needs. Provides actionable technical recommendations and insights to clients that focus on driving usage at scale in production. Leads technical design sessions, designing and documenting domain-specific workflows and architectures aligned with the client’s business objectives. Fosters and develops customer champions while establishing technical credibility with clients and account partners through discovery calls. Presents executive‑level product demonstrations to key stakeholders and answers questions to highlight the value of Field Service solutions. Translates business requirements into solution architectures and roadmaps that best leverage Field Service, assets, and mobile capabilities. Handles customer technical due diligence and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements. Required Qualifications 7+ years of experience in enterprise software pre‑sales, solution consulting, or technical architecture, focusing on field service, asset management, or mobile workforce solutions. Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience. Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration. Proven ability to architect and present end‑to‑end solution designs for complex, enterprise‑scale deployments. Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps. Strong executive presence – comfortable delivering product demonstrations and presenting technical recommendations to C‑suite and VP‑level stakeholders. Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles. Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT). Experience in competitive positioning and understanding of the field service technology landscape. Preferred Qualifications Salesforce certifications (e.g., Salesforce Field Service Consultant, Application Architect, or System Architect). Background in industries with heavy field service operations such as utilities, manufacturing, healthcare, or telecommunications. Experience working in or alongside a customer success, professional services, or consulting capacity. Familiarity with Agentforce, AI‑driven scheduling, or agentic workflow automation. Track record of developing customer champions and technical trust‑based relationships in enterprise accounts. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and “be your best.” Our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via this Accommodations Request Form. Candidate Privacy Statement Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All hiring decisions are based on merit, competence, and qualifications without regard to protected classifications. In the United States, compensation offered will be determined by factors such as location, job level, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock‑purchasing program. For details, visit Compensation The typical base salary range for this position is $157,640 – $210,910 annually. In California, New York, and select cities in Boston, Chicago, Seattle, and Washington DC, the range is $173,460 – $231,980 per year. This range represents base salary only and does not include bonuses, equity, or other benefits. #J-18808-Ljbffr