HVAC Sales / Service Manager

Austin Branch 3600 Silver Dollar Circle Austin, TX 78744, USA Salary: $70K–$74K base salary plus a performance-based incentive plan. Description Goettl has been in the business since 1939. We Do Things The Right Way, Not The Easy Way® — and the HVAC Service Manager holds that standard at the service level every single day. You’re not just overseeing techs. You’re coaching them, sharpening their diagnostics, making sure every call is run the right way, and following through when it isn’t. You report to the HVAC Operations Manager and work across scheduling, quality control, training, and customer satisfaction. Why Goettl Work alongside experienced service teams in a high-volume, year-round market Real authority to coach, train, and improve the team around you Weekly pay Responsibilities Ensure HVAC technicians correctly diagnose issues and deliver the right scope of work every time Drive accountability for first‑time fix rates and accurate service recommendations Monitor technician performance on service calls and provide real‑time coaching when it’s needed Mentor technicians to sharpen their troubleshooting and customer communication skills Analyze service call data to identify trends, training gaps, and areas to improve Lead weekly technician training sessions Ensure technicians follow the five‑step process on every call Conduct “happy calls” to verify customer satisfaction and catch issues before they escape Run rehash calls on unsold proposals to maximize conversion and build customer trust Conduct compliance calls to verify service integrity and adherence to Goettl standards Collaborate with scheduling and other departments to optimize technician efficiency Communicate marketing campaigns and promotions to the service team Qualifications Education: High School or better. Experience: 3+ years in the home services industry, with experience in a leadership or senior technical role preferred; HVAC Residential Service experience. Licenses & Certifications: EPA Type II (preferred). Technical knowledge of HVAC systems — you understand how the equipment works, not just how to manage the people working on it. Experience with ServiceTitan or comparable field service management software. Working knowledge of HVAC diagnostics, service call structure, and repair best practices. Strong leadership skills with a clear focus on coaching and developing technicians. Knowledge of sales process and proposal follow‑up strategy. Excellent communication skills — you can deliver direct feedback and still keep the team moving forward. Strong conflict resolution and decision‑making skills. Comfortable working under pressure and managing multiple priorities. This role is for the person who takes the quality of every service call personally — not just their own. Apply now. We move fast for the right people. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Goettl-Air-Conditioning-