Desktop Technician

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Our client is currently seeking a qualified Desktop Technician to join their team onsite in Charlotte, NC and provide end-user support. This tech will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. They will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support provides Break Fix, fault diagnosis and resolution. Providing fault analysis to various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1 to 2 years of experience in Windows Desktop support.

Duties and Responsibilities :

• Provide first/second level contact and problem resolution for customer issues

• Work with Third Party Vendors to remediate complex AV issues as needed

• Provide timely communication on issue status and resolution

• Maintain ticket updates for all reported incidents

• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application

• Should have basic knowledge of Mac operating system, to support Apple pc users

• Install, upgrade, support and troubleshoot for printers, computer hardware

• Perform general preventative maintenance tasks on computers, laptops, printers

• Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms

• This position requires the ability to work in a project-based environment requiring flexibility and teamwork

• Performs other duties as assigned

• Mentor and assist technicians in their work and provide support in resolving tickets

Skills and Qualifications :

• Bachelor's Degree or equivalent in Computer Science or related field

• CompTIA A+, Microsoft Certified Professional (MCP)

• Minimum of 1+ years of IT experience

• Knowledge of Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems

• Experience with mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory

• Proven analytical, troubleshooting and problem solving skills

• Proven ability to multi-task, effectively determine priorities, and meet SLA's

• Excellent communication, relationship-building, and internal customer service skills

• Adaptable and flexible in a fast-changing industry and work environment

• Willing to work off-hours and weekends when required for projects or emergency support

Wage Range :

The rate for this position is between $26.25 - $35.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity : CompucomStaffing ( , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit? .

Work Authorization : Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants : TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents : PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE ( .

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants : UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants : IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants : THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.

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On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.