Client Support Analyst (onsite)

Client Support Analyst

Start Date: ASAP Type: Temporary Project Estimated Duration: 12 months with possible extensions Work Setting: 100% of the time at the Client's site. No telecommuting or remote work. This is a non-negotiable requirement from the client. Only candidates able to relocate as required should apply to avoid removal from future consideration.

Required:

• Availability to work 100% of the time at the Client's site in Houston, TX.
• Experience with post-deal client support in deregulated Natural Gas and Retail Energy markets (2+ years).
• Experience with operational research and complex inquiry resolution.
• Experience with commission inquiries, enrollment rejections, and billing resolutions.
• Experience with early drop notifications and market change communications.
• Experience managing multiple priorities while adhering to Service Level Agreements (SLA).
• High School Diploma / GED.

Preferred:

• Financial Analysis experience.
• Experience with Microsoft Office Suite.
• Bachelor's Degree.

Responsibilities:

• Serve as the primary post-deal liaison between the Client, brokers, and the Sales Team.
• Resolve post-deal inquiries including enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
• Conduct thorough operational research to resolve complex inquiries across deregulated markets.
• Handle commission inquiries, enrollment rejections, billing resolutions, early drop notifications, and market change communications.
• Engage in process improvement and cross-functional collaboration while communicating deliverables and status updates to leadership.
• Monitor and track SLA compliance across assigned accounts, escalating at-risk inquiries to leadership before deadlines are missed.
• Maintain accurate case documentation and inquiry logs to support audit trails, trend analysis, and reporting on recurring issue types.

Why apply?

• Gain experience with one of the world's largest solar and wind energy providers, which last year briefly became the most valued U.S. energy company.
• Work with a great team of professionals and learn newest technologies and approaches.
• Enjoy our Client's wonderful campus with top-notch facilities for work and recreation.
• Benefit from multiple project extensions.
• Receive support and advice from Vitaver consultants who are already working at our Client's site.
• Get extra cash by participating in Vitaver Successful Completion Bonus Program.
• Always get paid in full and on time.

Vitaver and Associates, Inc. (dba Vitaver Staffing)