Reservations Manager
Royal Lahaina Resort
Reservations Manager
We are seeking an experienced, service-driven Reservations Manager to lead the reservations department for a luxury hotel. This individual will be responsible for maximizing revenue opportunities, ensuring reservation accuracy, and maintaining exceptional guest service standards.
The ideal candidate is a strong leader with excellent communication skills, advanced knowledge of hotel reservation systems, and a passion for delivering outstanding guest experiences.
Responsibilities
Key Responsibilities
- Manage the day-to-day operations of the Reservations Department.
- Lead, coach, train, and develop reservation agents to achieve departmental goals and service standards.
- Monitor reservation activity, room inventory, and booking trends to maximize occupancy and revenue.
- Ensure accuracy of reservations, room assignments, rate codes, packages, and market segment coding.
- Work closely with Revenue Management, Front Office, and Sales, to optimize hotel performance.
- Maintain and troubleshoot reservation system configurations and inventory controls.
- Handle VIP reservations, escalated guest requests, and service recovery situations professionally.
- Monitor call quality, guest satisfaction, and response times to ensure a luxury guest experience.
- Prepare and analyze reservations reports using Excel and other hotel systems.
- Ensure that all reservations, policies, procedures, and brand standards are followed.
Qualifications
- Minimum 3-5 years of hotel reservations experience, with at least 2 years in a supervisory or management role.
- Previous luxury hotel experience preferred.
- Strong knowledge of OPERA V5 and OPERA Cloud PMS required.
- Advanced Microsoft Excel skills
- Excellent phone etiquette with a professional, guest-focused communication style.
- Proven leadership ability with experience managing, coaching, and motivating teams.
- Strong organizational and time-management skills.
- Ability to work in a fast-paced environment while maintaining exceptional attention to detail.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Reservations Manager in New York, NY vacancy
- ...Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and... ...Overview We are seeking an experienced, service-driven Reservations Manager to lead the reservations department for a luxury hotel...SuggestedTemporary workWorldwide
Park Lane
New York, NY1 day ago - ...-opening team, helping establish the property's culture, service standards, and operational excellence from day one. The Reservations Manager oversees reservation operations, guest communications, booking accuracy, revenue optimization, service excellence, and team...SuggestedSummer workFlexible hours
Viceroy DC
New York, NY1 day ago - ...a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic...SuggestedWork at officeLocal area
U-Haul
New York, NY4 days ago $69k - $72k
...wellness offerings, and direct access to the Hamptons’ largest marina…all from the team behind Proper Hospitality. Job Summary The Reservations Manager is responsible for maximizing room revenue, optimizing occupancy, and ensuring an exceptional pre-arrival guest experience....SuggestedContract workWork at officeLocal areaFlexible hoursShift workProper Hospitality
New York, NY4 days ago- Seeking a dynamic Group Reservation Manager, this remote full-time position will manage all aspects of group reservations, ensuring a seamless booking experience for B2B partners while coordinating travel logistics and client interactions. Key responsibilities Process...SuggestedFull timeRemote work
- ...Essential Interactive Functions Working under Close Supervision. Working under Minimal Supervision. Working and Interacting With Management in a Professional and Courteous Manner. Working and Interacting With Co-Workers in a Professional and Courteous Manner. Working...
Resorts Atlantic City
Atlantic City, NJ2 days ago - ...RoomsHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and... ..., Housekeeping, Laundry, Security, Communications and Reservations in an attentive, friendly, efficient and courteous manner, providing...Hourly payWorldwide
Royal Lahaina Resort
New York, NY2 days ago $134.3k - $158k
Job TitleGeneral Manager (CRE)Job Description SummaryResponsible for the management of the Property Management staff as well as to oversee a significant portfolio or property and to serve as a point person on third-party relationshipsJob DescriptionESSENTIAL FUNCTIONS AND...Minimum wageFull timeContract workWork at officeFlexible hoursCushman & Wakefield
New York, NY2 days ago- ...holidays, and others. Must maintain full time status. Complimentary Crunch gym membership Discounts on services, products, and much more! Manager on Duty Responsibilities: Greet all members & guests with a smile including good-byes Facilitate any messages on club software at...Full timeLocal areaShift work
Crunch , Inc.
New York, NY17 hours ago - ...General Manager Public Hotel is seeking a visionary and dynamic General Manager to lead our premier luxury property. As an ultimate leader of guest experience, you will champion our commitment to world-class service, operational excellence and financial profitability...TraineeshipWork at office
Royal Lahaina Resort
New York, NY4 days ago $114.2k - $205.5k
...service standards Review and analyze all warehouse activities and costs to drive process improvement Collaborate with Sales Manager in marketing and sales efforts, including planning new account strategies, prospecting new accounts, sales calls, developing and quoting...Work experience placementWork at officeLocal areaLineage Logistics Holding, LLC
New York, NY9 hours ago$75k
...General Manager Opportunity at Jersey Mike's Subs Jersey Mike's Subs is looking for General Managers. Become part of Jersey Mike's vibrant organization! Grab hold of our powerful positive energy with a Jersey Mikes ready-to-take-off career that is fun, fulfilling and...Full timeLocal area34073 Jersey Mike's 165 E 52nd Street 127
New York, NY17 hours ago$70k - $75k
...shows up for each other, grows together, and takes pride in the experiences we create every day. Job Description The General Manager will lead the operation of our restaurants. The General Manager has the overall responsibility for directing the daily operations...Little Beet
New York, NY3 days ago- ...energy hospitality and exceptional operational execution. We are seeking an energetic, professional, creative, and flexible General Manager who thrives in high-volume operations, excels at maintaining a dynamic guest experience while upholding strict professional...Casual workFlexible hoursNight shiftDay shift
Amity Hall Uptown
New York, NY2 days ago - ...Job Title: General Manager Location: New York, NY Hospitality Group is seeking an exceptional and experienced General Manager to lead one of its premier New York City locations. Hospitality is a globally recognized hospitality brand known for its energetic...Hourly payTemporary workFlexible hoursNight shiftWeekend work
Reach Recruiting
New York, NY4 days ago - ...integrity. ROLES AND RESPONSIBILITIES The General Manager is responsible for ensuring an efficient and effective... ..., restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs...Hourly payFull timeTemporary workWork at officeLocal areaImmediate startShift workNight shiftWeekend workWeekday work
New York Sports Clubs
New York, NY3 days ago $80k - $100k
...A Healthier Future Starts With You As a Head Coach (General Manager), you're the leader, strategist, and mentor of your store. You'll inspire your team, drive operational excellence, and deliver exceptional guest experiences using data-driven insights to build healthier...Casual workLocal areaShift worksweetgreen
New York, NY2 days ago- ...the middle of a large city. Position Summary The General Manager is responsible for overall management and oversight of daily... ...review of staffing pars to ensure alignment with upcoming events, reservations, and ticket counts Lead departments on menu pricing to...Work experience placementFlexible hoursNight shift
City Winery
New York, NY17 hours ago - ...Build and manage a team of Front Of House (FOH) and Back Of House (BOH) team members Implement, oversee, and maintain all company policies and procedures Create a positive company culture of a commitment to excellence Perform forecasting and budgeting...
Exaways Corporation
New York, NY17 hours ago $103.3k - $123.1k
...General Manager National Corporate Housing | Home, Wherever You Are National Corporate Housing is seeking an experienced General Manager to lead and oversee the day-to-day sales and operations of one of our local offices. In this high-impact leadership role,...Temporary workWork at officeLocal areaWorldwideRelocationNational Corporate Housing
New York, NY1 day ago- ...committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: General Manager, Role Specific Duties and Expectations The core mission of the General Manager is to ensure cleanliness and friendly service...Weekly payFull timeContract workWork experience placementWork at officeShift workNight shiftAfternoon shift
MCR Hotels
New York, NY4 days ago - ...General Manager, NH Collection New York Madison Avenue Crescent Hotels & Resorts and Minor Hotels are seeking an accomplished, sophisticated, and visionary hospitality leader to serve as General Manager of NH Collection New York Madison Avenue. Located in the heart...Local area
NH Collection New York Madison Avenue
New York, NY3 days ago $102k - $125k
...Job Description: Compensation is from $102,000 USD to $125,000 USD per year THE GENERAL MANAGER: inspires and fosters accountability to drive success in the role while upholding our Culture of FUN! They provide strong leadership, supervision, and guidance on strategic...Temporary workShift workNight shiftWeekend workDave & Buster
New York, NY4 days ago$55k - $77.5k
...OPPORTUNITY Chipotle is growing fast – we’re opening a restaurant almost every day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong business....ApprenticeshipLocal areaShift workDay shiftAfternoon shiftChipotle
New York, NY3 days ago- ...General Manager The Ned NoMad is seeking a General Manager to lead the day-to-day operation of both the hotel and club with clarity, presence, and commercial acumen. Reporting to the Managing Director, this role is responsible for the overall performance of the property...
The Ned & Ned's Club
New York, NY4 days ago $120k - $220k
...Task Force General Manager Overview Task Force General Manager will provide both short and long-term task force coverage for any of the EOS Hospitality owned or managed properties serving as the acting General Manager, onsite leader of the hotel and represents the company...Full timeTemporary workSeasonal workLocal areaEOS
New York, NY4 days ago$130k - $140k
...Award from Wine Spectator and is part of Danny Meyer’s Union Square Hospitality Group. Who you are: The General Manager is responsible for driving operational excellence and ensuring a superior guest experience through excellent hospitality and...Temporary workHome officeFlexible hoursThe Modern in New York
New York, NY4 days ago$205k - $230k
...keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"..... The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. Prepares budgeting,...Shift workArlo Williamsburg
New York, NY3 days ago$178.5k - $210k
...Job Title General Manager Job Description Summary The Area Property Manager oversees an assigned portfolio or a multi-faceted property in a designated geographic area. This position works closely with the ownership group to provide consistency in operations throughout...Minimum wageWork at officeFlexible hoursCushman & Wakefield
New York, NY3 days ago$66.3k - $89.93k
...Douglas Blvd, New York, NY, 10027, United States Base Pay $66,300.00 - $89,932.35 / Year Job Category New York - Manhattan, Management/Supervisory, Club Manager Employee Type Exempt Manage Others Yes Contact Information Name NYSC - W. 125th Street...New York Sports Club
New York, NY4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Reservations Manager. Be the first to apply!
Related searches
- tool room supervisor New York, NY
- rooms manager New York, NY
- room service supervisor New York, NY
- operating room manager New York, NY
- innkeeper New York, NY
- tool room manager New York, NY
- rooms division manager New York, NY
- reservations manager New York, NY
- director of rooms New York, NY
- guest service manager New York, NY