Clinical Operations Specialist

Clinical Operations Specialist

At Mia Aesthetics, we are not just leading the way in plastic surgerywe're redefining it. Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 150,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Pay Range: $19- $22 per hour

Duties & Responsibilities:

• Maintains a professional appearance and attitude at all times as a representative of Mia Aesthetics when interfacing with all patients and vendors
• Performs clerical and administrative roles when needed according to the demands of the business
• Promotes a progressive attitude for continued improvement of patient care and customer service
• Tracks inventory for surgical and clinical accessories/supplies for designated department
• Maintains confidentiality at all times and safeguards patients medical records/HIPAA
• Champions a safe, secure, and healthy work environment by complying with OSHA/ legal regulations

Pre-Operative:

• Charges and collects all payments for all surgeries, surgical accessories, and Mia merchandise
• Generates daily invoices while processing financial transactions to balance end of day
• Confirms surgical patient appointments and sends out schedules to their respective teams daily
• Takes pre-operative photos and process electronic prescriptions for doctors
• Ability to create patient charts, record keeping, and filing in a timely manner
• In charge of preliminary physical test such as vitals needed the day before all surgeries
• Verifies patient labs, intake information, and consents prior to and the day of surgery

Day of Surgery:

• Prepares each patient for surgery by having them undress, collecting urine samples for POC testing and verifying all post-surgical instructions
• Performs POC testing (.e.g., drug testing, HCG testing, nicotine testing)
• Chaperones providers during immediate consultations
• Scribes operative reports for Surgeons at the end of every surgical case
• Ensures invoices, sumo calendar, and charts have matching patient information day of surgery
• Confirms all surgical procedures with patient as well as medical history and demographic information
• Educates patient by transmitting physician's orders and answering questions in regard to surgery
• Performs other duties as assigned

Required Skills/Abilities:

• Excellent verbal and written communication skills
• Outstanding customer service skills
• Ability to work with a high sense of urgency and ability to prioritize work
• Excellent organizational skills and attention to detail
• Ability to work rotating shifts
• Strong computer literacy skills

Education and Experience:

• GED or High School Diploma
• Active Registered or Certified Medical Assistant preferred
• Plastic Surgery knowledge preferred
• Minimum 1-2 years of customer service experience
• Experience working in an operating room preferred
• Bilingual in English and Spanish preferred
• HIPAA & OSHA Compliance Certification preferred
• Maintains and holds an active Basic Life Support (BLS) Certification

Physical Requirements:

• Prolonged periods of standing, bending, and reaching low or overhead
• Prolonged periods of sitting at a desk working on a computer

Designed with your well-being in mind, Mia Aesthetics Benefit Offerings include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Dependent Care Flexible Spending Account
• Healthcare Flexible Spending Account
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• 401K
• Paid Time Off
• Paid Company Holidays
• Leave
• Surgical services at a discounted rate
• Benefits as dictated by applicable law

*Benefit offerings are subject to change based on our upcoming annual enrollment