Fine-Dining FOH Staff- Cheever's Cafe

Job Description

Job Description

Cheever’s Café has been a staple in Oklahoma City’s dining scene for over 25 years, known for its warm hospitality and elevated comfort food. We are looking for Servers and Expos that are passionate individuals who aspire to create enduring memories and lasting relationships through a dedication to executional excellence, intentional service, extreme hospitality, and culinary trust.  

Perks of the Job

• Competitive pay
• Closed Thanksgiving, Christmas Day, New Years Day, Fourth of July, Labor Day, and Memorial Day
• Employee discounts at other Good Egg Dining establishments
• Hands on training programs
• Opportunity for growth - we promote from within
• Health Insurance and Paid Time Off available for qualifying full-time employees

SERVER POSITION SUMMARY

Each server’s primary objective is to ensure that all guests feel welcome and are given responsive, professional, gracious service, while creating an exceptional experience for every single guest. The ideal server has a great work ethic, a passion for hospitality, and upholds A Good Egg Dining Group’s mission to positively impact lives by building enduring memories and multi-generational relationships through a dedication to executional excellence, intentional service, extreme hospitality, and culinary trust.

SERVER RESPONSIBILITIES

• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Identify first-time guests and give appropriate menu tours.
• Maintain impeccable knowledge of food, beverage, and bar processes and services, so you can answer questions and make meal recommendations you genuinely feel your guests will enjoy.
• Assist guests with special dietary needs.
• Take food and beverage orders from guests and accurately enter into POS system.
• Own the guest experience from placing the order, order delivery, and follow up throughout the meal.
• Deliver food and beverages from the kitchen and bar to guests in a timely matter.
• Perform running duties and side work at the beginning and end of each shift as assigned and required.
• Maintains a high standard of cleanliness and appearance throughout all areas of the restaurant before, during and after service.
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service.
  
• Accept payment, process credit card charges or make change (if applicable).
• A willingness to work with other team members to ensure a smooth and efficient service.
  
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant by the restaurant manager or immediate supervisor.

SERVER QUALIFICATIONS

• Must be 21 years of age or older.
• Be able to communicate and understand the predominant language(s) of our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Must have average to above average knowledge regarding beer, wine and spirits.
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 6 hours).
• Be able to reach, bend, stoop and safely lift up to 25 pounds.

EXPO POSITION SUMMARY

This role serves as the bridge between the BOH and FOH team, ensuring every plate looks great, goes out on time, and reaches guests just the way it should.

EXPO RESPONSIBILITIES

• Monitor ticket times and maintain food consistency throughout the shift and on a day-to-day basis.
• Communicate all requests and issues effectively between the FOH and BOH.
• Maintain the flower cooler and overall organization of its contents.
• Deliver food and beverages from the kitchen and bar to guests in a timely manner.
• Respond promptly to guest requests and assist fellow employees as situations arise.
• Assist in pre-bussing, crumbing, and bussing tables where needed.
• Maintain cleanliness in all areas of the restaurant including restrooms, counters, sinks, utensils, shelves and storage areas.
• Report all equipment problems and maintenance issues to restaurant manager. 
• Assist in the restocking and replenishment of to-go supplies.
  
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

EXPO QUALIFICATIONS

• Excellent communication and negotiation skills.

• Outstanding coordination and multi-tasking abilities.
• Well-organized.

• Former BOH experience.
• Ability to lead and direct people.
• Possess a basic knowledge of dining room service procedures and functions.
• Possess a basic knowledge of kitchen, food safety, and health code procedures.
• Ability to work in high pressure situations.
• Dexterity in using kitchen equipment or utensils and carry heavy trays.
• Be able to work in a standing position for long periods of time (up to 6 hours).
• A passion for EXTREME HOSPITALITY!