Field Support Specialist

Job Title: Field Support Specialist/Office Support Specialist Reports To: Client Services Leadership Why This Role Matters The Field Support Specialist/Office Support Specialist is the backbone of our service level agreements. Whether it’s managing high‑stakes shipping, executing a complex print project, or being the welcoming face at the front desk, you ensure business continuity with a professional smile. What You’ll Do: Front of House Ambassador Provide a 5‑star concierge experience for guests and clients. Manage lobby flow, security protocols, and global call routing with grace and composure. Logistics & Mail Mastery Own the lifecycle of inbound/outbound shipments. Master manual and electronic chain‑of‑custody procedures for high‑priority packages. Production & Reprographics Specialist Operate high‑end Multi‑Functional Devices (MFD) for print, binding (GBC, Velo, Coil), and digital scanning. Ensure all equipment is "battle‑ready" with proactive maintenance and toner management. Workplace Vibe Management Keep conference rooms, pantries, and common areas "VIP‑ready" at all times. Manage inventory like a pro, ensuring supplies are always stocked before they’re needed. Who You Are The Ultimate Generalist: You have 2+ years of experience in office services, hospitality, or logistics. Tech‑Savvy: You’re comfortable with MS Office and learning new proprietary digital systems. Adaptable & Mobile: You have reliable transportation and love the change of scenery that comes with traveling to different regional sites. Physically Active: You’re comfortable being on your feet, lifting up to 25 lbs (or 50 lbs with a teammate), and keeping the office moving. The "I Got This" Attitude: You proactively find work during downtime and stay calm under pressure. The Requirements Education: High School Diploma or equivalent. Travel: Mandatory access to reliable transportation; regional travel is a core part of the role. Flexibility: Ability to handle same‑day assignments and varying schedules. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Why Join Our Team? As a Field Support Specialist (FSS), you are part of the "Special Ops" team, providing critical backup coverage across regional sites. You step in to save the day when regular staff are away, serving as the face of a high‑end corporate lobby, managing complex logistics, or handling high‑stakes digital print projects. Compensation The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors. Pay Range: $21—$23 USD What We Offer Career Growth: An opportunity to learn new skills or use a variety of them that may lead to other career opportunities. Learning & Development: A culture of learning to develop the best in what you do. We Recognize Talent: A variety of recognition programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. #J-18808-Ljbffr SPS North America Inc