General Manager- Boston / Northeastern United States

$65k - $75k

ESA Management, LLC

Job Description

POSITION PURPOSE AND SUMMARY
Location: Boston / Northeastern United States
Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.
Watch A Day in the Life video for General Manager
MAJOR / KEY JOB DUTIES

Demonstrates and promotes 100% commitment to providing the best possible experience for our guests

Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives

Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.

Completes daily room and Guest Ready room inspections.

Manages ESA Brand Standards and processes while pursuing continuous improvement.

Ensures the proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed.

Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance.

Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition.

Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner.

Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables.

Provides team members with the necessary tools and supplies to perform their jobs.

Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders. Ensures purchases made are within budget and by approved vendors

Efficiently manages rooms to keep all guest rooms in service.

Effectively manages and controls labor expenses by approving Daily Punches timely and utilizes the Productivity report to monitor and adjust accordingly to align with company labor standards.

Responsible for cash management including collection of in-house guest balances. Responsible for ensuring all Corporate Lodging procedures are in place to collect payment timely.

Ensures quality lead generation quotas are achieved through making sure GSR's collect company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new supply and new potential business opportunities.

Upholds and enforces ESA standards and policy compliance at the hotel level.

Ensures bank deposits are completed in accordance with company policy

Completes competitive surveillance (Sales Drive Bys)

OTHER DUTIES

Reviews in-house rates.

Adheres to federal, state and local employment related laws and regulations.

Performs duties in all aspects of hotel operations as needed

Directly manages an Assistant General Manager / Team Leader.

Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues.

BENEFITS

Weekly Pay!

Quarterly Bonus (Metrics Based)

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

Health Care and Dependent Care Flexible Spending Accounts

Employer Paid Basic Life and AD&D Insurance

Employer Paid Long Term Disability

Optional Employee Paid - Voluntary Benefits

Short-Term Disability

Buy-Up Long-Term Disability

Supplemental Life Insurance

Dependent Life Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program (EAP)

Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges
Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Requirements

MINIMUM QUALIFICATIONS
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver's license and successfully pass a motor vehicle check.
PREFERRED QUALIFICATIONS

2-year degree highly preferred

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines

Ability to manage and direct a staff to perform daily job tasks

Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS
The work environment characteristics described here are representative of the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions. associate

Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

Typically, moderate noise level in the work environment.

Associate Frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.

Occasionally push, pull, lift and/or move up to 25 pounds.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Read, write and speak English and comprehends basic instructions.

Write in an effective and grammatically correct manner to generate effective short correspondence and memos.

Present information in one-on-one and small group situations to customers, clients, and associate

Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property

Conversational Spanish would be beneficial

Compensation
$65-$75K Annually

Apply

Vacancy posted 15 hours ago

Similar jobs that could be interesting for youBased on the General Manager- Boston / Northeastern United States in Medway, MA vacancy

General Manager- Boston / Northeastern United States
$65k - $75k
...PURPOSE AND SUMMARY Location: Boston / Northeastern United States Responsible for the overall success... ...guest satisfaction targets and managing the overall customer experience. This... ...Watch A Day in the Life video for General Manager MAJOR / KEY JOB DUTIES...
Suggested
Weekly pay
Minimum wage
Temporary work
Local area
Flexible hours
ESA Management, LLC
Medway, MA
19 hours ago
Assistant General Manager
$43k - $67k
...Assistant General Manager Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you’ll be leading...
Suggested
Hourly pay
Night shift
Weekend work
Afternoon shift
Victra Inc
Cumberland, RI
2 days ago
Human Resource Manager
$78.6k - $118k
Human Resources Manager Onsite, Holliston, MA, United States Occasional travel to Marietta, GA Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless...
Suggested
Full time
Work at office
Local area
Stanley Black & Decker, Inc.
Holliston, MA
2 days ago
Samsung Field Sales Manager
$33 per hour
...is hiring a full-time Retail Field Sales Manager! Samsung is seeking a Retail Field Sales... ...Need Must have reliable transportation and state-required minimum liability automotive... ...performance indicators (KPIs) and driving unit sell-out through planning, execution, and...
Suggested
Hourly pay
Weekly pay
Full time
Work experience placement
Work at office
Flexible hours
Night shift
2020 Companies
Millis, MA
2 days ago
General Manager - XtraMart
$45k - $81.97k
...Our General Manager is responsible for the management of the ongoing day to day operations of the store, while adhering to Company policies... ...protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an...
Suggested
Permanent employment
Local area
Flexible hours
Shift work
Night shift
Global Partners
Franklin, MA
1 hour ago
Account Executive, Business Sales - Boston
$71.7k - $129.5k
...cold calling, and networking under sales manager supervision. Customer Needs: Identify... ...of age Legally authorized to work in the United States Travel : Travel Required (Yes/No): Yes DOT... ...20 - $77,700 The pay range above is the general base pay range for a successful...
Full time
Temporary work
Part time
Work experience placement
Local area
Flexible hours
T-Mobile
North Attleboro, MA
6 hours ago
Private Client Relationship Manager
$83k - $104k
...financial goals and supports ongoing practice management and professional development. As a... ...savings, and CD balances. Growth in lending units and balances through mortgages, home... ...paid time-away policy of every local and state jurisdiction in the United States. For an...
Local area
Flexible hours
Citizens
Franklin, MA
3 days ago
Director, Sales Operations
$224.85k - $341.77k
...behaviors, accountability, and performance management Drive Insight and Performance Own... ...ranges for this role outside of the United States may differ and will be determined based... ...in 2008 and is headquartered in Boston, MA with a global presence across North...
Temporary work
Local area
Flexible hours
Semrush Inc.
Framingham, MA
1 hour ago
Restaurant General Manager
$80k - $100k
...Job Description Job Description General Manager | Italian Restaurant and Bar | Holliston, MA If you know how to run a busy dining room, lead a strong team, and make guests feel like family, this is the kind of restaurant where your leadership will show up on the...
Casual work
Gecko Hospitality (Brian Blum)
Holliston, MA
3 days ago
General Manager
$52k
...Our team is hiring experienced General Managers! Responsibilities The General Manager is responsible for running a profitable restaurant and for ensuring the restaurant meets McDonald’s critical customer standards of Quality, Service, and Cleanliness. These standards...
Shift work
McDonald's
Millis, MA
1 day ago
Assistant General Manager
$17 per hour
...more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome. GENERAL SUMMARY The Assistant Store Manager is responsible for assisting the Store Manager in overseeing the daily operation of the store. They are...
Full time
Shift work
Weekend work
Nouria
Bellingham, MA
2 days ago
Assistant General Manager | Courtyard, Boston Natick
$70k - $80k
...Description This position is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive... ...on leads and referrals to the Sales Team. • Works with the General Manager to identify potential obstacles to exemplary service....
CSM Lodging Services Incorporated
Natick, MA
8 days ago
General Manager
...and create happiness through cooking and sharing good food. The General Manager contributes to the success of a Sur La Table store by... ...with criminal histories in a manner consistent with all federal, state, and local ordinances. Seniority level Mid-Senior level Employment...
Full time
Contract work
Seasonal work
Local area
Sur La Table
Natick, MA
4 days ago
Service Leader
$18.8 - $20.9 per hour
...Competitive compensation Opportunities for advancement (80% of managers started as Crew) PAY TRANSPARENCY Below is the base pay range... ..., flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the...
Work at office
Local area
Shift work
Chipotle Mexican Grill
Franklin, MA
4 days ago
Restaurant General Manager
Job Description We are looking for a talented General Manager and restaurant manager to run a HIGH volume NEW location! Great growing brand! Training is out of state. Job Description of Restaurant General Manager: Takes responsibility for growth & development by setting...
Temporary work
Andreoni Recruiting Consultants
Framingham, MA
1 day ago
Front Desk Agent, Part-Time | Courtyard, Boston Natick
$17 - $19 per hour
...Front Desk Agent, Part-Time | Courtyard, Boston Natick This position is responsible for... ...work duties Adheres to company general work rules, department procedures and company... ...in compliance with company, brand, local, state and federal regulations Follows all company...
Hourly pay
Part time
Local area
CSM Corporation
Natick, MA
1 day ago
Assistant Branch Manager
$30 - $34 per hour
...Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work... .... Under the direction of the Branch Manager, the Assistant Branch Manager assists in... ...other protected category under federal, state, and local laws. Requirements: Two to...
Hourly pay
Local area
Bluestone Bank
Plainville, MA
1 hour ago
Dental Office Manager
$25 - $33 per hour
...confident smiles for life. With our roots in Boston, the best-in-the-nation healthcare hub,... ...WHY YOU’LL LOVE THIS OFFICE/PRACTICE MANAGER JOB! The Office/Practice Manager at 42... ...medical history, or any protected category prohibited by local, state, or federal laws.
Hourly pay
Full time
Work at office
Local area
Home office
42 North Dental
Norwood, MA
4 days ago
Facilities Manager
$110k - $120k
.... Join the global leader in facilities management and accelerate your career as a Facilities... ...must be authorized to work in the United States without sponsorship. Estimated compensation... ...information provided to us seriously. Generally the personal information we collect...
Daily paid
For contractors
Work at office
Local area
Flexible hours
Day shift
JLL
Hopkinton, MA
4 days ago
Pharmacy Operations Manager
$22.5 - $31 per hour
...Job Description: Where state and federal laws/regulations allow, accountable for performing... ...training, coaching, and performance management of pharmacy technicians. Makes decisions... ...Function: Retail Full Store Address: 951 BOSTON PROVIDENCE TPKE,NORWOOD,MA,02062-04719-04...
Hourly pay
Full time
Work experience placement
Work at office
Local area
Flexible hours
Shift work
Afternoon shift
Walgreens
Norwood, MA
5 days ago
Hospice Staff RN/Case Manager 40 hour $5,000 Sign On Bonus
$78.58k - $117.86k
...patients and their families in the greater Boston area. The philosophy of the Hospice is... ...the Hospice Medical Director, the Clinical Manager, and the Sr. Director of Home and... ...Services (HCBS), and in compliance with the state's Registered Nurse Practice Act. II....
Remote work
Relocation package
Weekend work
Afternoon shift
Hebrew SeniorLife
Millis, MA
1 hour ago
Operations Manager
$110k - $120k
...Job Description A leader who manages multiple large‑scale operations, oversees distribution... ..., coordination, and evaluation of these units, performing P&L, interviewing, hiring, training... ...Pay Range $110 k – $120 k annually. The stated pay range is the anticipated starting...
Flexible hours
Maersk Company Limited
Milford, MA
2 days ago
Manager, Operations
$75k - $85k
...Multiple shifts available Summary: Manages all activities related to... ...coordination, and evaluation of these units. Carries out supervisory... ...High school diploma or general education degree (GED); or equivalent... ...: $75,000-$85,000* The above stated pay range is the anticipated...
Flexible hours
Shift work
A.P. Moller - Maersk
Hopedale, MA
5 days ago
Manager, Operations
$75k - $85k
...activities associated with the effective management of shop operations, including compiling... ...and Experience High school diploma or general education degree (GED) or an equivalent... ...to work for any employer in the United States. EEO Statement Performance Team is an equal...
Flexible hours
Shift work
APM Terminals
Hopedale, MA
4 days ago
Operations Manager
$110k - $120k
...time and money. Job Description Summary Manages multiple large-scale operations and all activities... ..., coordination, and evaluation of these units. Carries out supervisory responsibilities... ...Range $110k – $120k annually *The above stated pay range is the anticipated starting...
Flexible hours
Damco Spain SL
Hopedale, MA
2 days ago
Facilities Management Director
...Facilities Management Director Career Opportunity Acknowledged and Appreciated for your expertise... ...opportunities we offer and how our team unites for the greater good of our patients. Our... ...Commission standards, as well as local, state, and federal regulatory requirements....
Full time
Part time
Local area
Flexible hours
Night shift
Weekend work
Day shift
Afternoon shift
Weekday work
Encompass Health Rehabilitation Hospital of Johnston
Cumberland, RI
5 hours ago
Facility Manager
...currently seeking a Facility Manager who is an incredibly talented,... ...conforms to all appropriate local, state, and federal regulations.... ...negotiate with staff, business unit and internal and external service... ...lines. Understanding of general accounting practices and processes...
Contract work
For contractors
Local area
Worldwide
Waters
Milford, MA
2 days ago
Automotive Assistant & Service Managers
...Prices - Automotive Assistant & Service Managers Put your career into high gear with Mavis... ...to join Team Mavis at one or our state-of-the-art automotive service and retail... ...sales and automotive repair chains in the United States. About the Position of Assistant...
Weekly pay
Full time
Immediate start
Mavis Tire Supply
Norwood, MA
27 days ago
Manager, Manufacturing Operations
$95.6k - $153.9k
Operations Manager- Holliston, MA Make Your Mark. Shape Your Future. It takes great people to achieve greatness. People with a sense... ...and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater...
Full time
Local area
Shift work
Stanley Black & Decker
Holliston, MA
5 days ago
Assistant Kitchen Manager
$15 - $22 per hour
...limited supervision, the Assistant Kitchen Manager supports back‑of‑house team members and... ...freezer, dish machine and refrigeration units before prepping Learn flavor profiles and... ...Legal authorization to work in the United States Minimum 21 years of age PREFERRED REQUIREMENTS...
Temporary work
Flexible hours
Night shift
Outback Steakhouse
Bellingham, MA
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to General Manager- Boston / Northeastern United States. Be the first to apply!