Sales & Order Processing Specialist

Responsibilities Process Wholesale and Retail orders accurately and in a timely manner Manage EDI transactions (850, 855, 856, 810, etc.) and resolve any errors Investigate and resolve order issues, including discrepancies, shipping concerns, and EDI/ERP errors Collaborate cross-functionally with Sales, Fulfillment, and Customer Service teams to ensure smooth order flow Utilize NetSuite/ERP systems to enter orders, update customer records, and track inventory Support customers using the Ordering Portal (login assistance, order placement, tracking) Act as the primary contact for smaller/concierge accounts, maintaining consistent communication Provide regular updates on products, services, and order status Assist with additional projects as needed Provide basic product support for our breast pump product line Qualifications Associate’s or Bachelor’s degree in Business or related field, or equivalent relevant experience 1–3 years of experience in order processing, customer service, invoicing, or sales support Written and verbal English communication skills are required Proficiency in Microsoft Excel Strong computer skills with fast and accurate data entry Experience with ERP and/or EDI systems (NetSuite, SPS Commerce, etc. is a plus) Excellent written and verbal communication skills Strong customer service mindset with the ability to build trust and maintain professional client relationships- this if we need good communicators not just order entry processor Strong organizational skills with the ability to prioritize and manage multiple tasks while maintaining attention to detail Proactive, hands-on approach with a strong sense of ownership and accountability Ability to thrive in a fast-paced environment with changing priorities Experience in product support or consumer health/medical devices- preferred Basic knowledge of breast pump products (training provided) - preferred Experience managing or supporting small to mid-size customer accounts- preferred Success Looks Like Experience in product support or consumer health/medical devices Strong customer satisfaction and account support Timely order processing and issue resolution Physical Demands and Work Environment Occasionally required to stand Occasionally required to walk Frequently required to sit Frequently required to utilize hand and finger dexterity Frequently required to talk or hear Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard #J-18808-Ljbffr Spectra Baby USA