Senior Account Manager/Client Success Manager

Senior Account Manager

360 Privacy is a Digital Executive Protection company that protects high-profile individuals, from the threats created by personal data exposure online. We scan hundreds of data broker and people-search sources daily, remove client PII from the open web, and monitor the dark web and broader digital ecosystem for emerging threats. The work we do reduces the attack surface that enables social engineering, targeted harassment, doxxing, and physical targeting of the people our clients are responsible for protecting. Our clients include Fortune 1000 companies, professional athletes, and the security teams that protect them. If you're driven by meaningful work in a fast-moving environment, we'd like to hear from you.

Role Overview

The Senior Account Manager is a high-ownership, results-driven role for someone who operates with the urgency, discretion, and expertise that our clients demand. You will manage a portfolio of C-suite executives, ultra-high-net-worth individuals, and enterprise organizations serving as their primary advisor and strategic partner on all things privacy. This is not a relationship maintenance role. We expect you to drive measurable outcomes: retention, expansion, and deep client trust built on domain expertise and proactive problem-solving. This role also requires comfort operating without an established playbook; we are a fast-moving company and the person in this seat will help define how the work gets done.

What Success Looks Like

First 90 Days

• Full command of 360 Privacy's platform, client base, and service delivery model.
• Deep fluency in the problem 360 Privacy exists to solve, the work the company actually delivers, and the broader ecosystem in which it operates. By the end of your first 90 days, you should be able to explain the company's value, and the genuine complexity behind that value, to anyone you encounter in the course of your work.
• Relationships established with every account in your portfolio; initial health assessments complete.
• First QBRs delivered with strategic recommendations, not just status updates.

By End of Year One

• Net Revenue Retention (NRR) at or above team target; measurable expansion across portfolio.
• Gross Revenue Retention (GRR) reflecting strong signaling around account health and growth through proactive outreach, problem solving, and risk mitigation.
• Clients consistently identify you as a trusted advisor integral to their privacy strategy not a vendor contact.
• At least two accounts expanded in scope based on strategic recommendations you initiated.

Key Responsibilities

Own the Client Relationship Deeply

• Serve as the primary advisor for a portfolio of high-profile accounts; understand their threat landscape, business objectives, and risk tolerance.
• Build trust at the executive level; you are expected to operate comfortably with C-suite stakeholders, legal teams, and security leaders.
• Conduct quarterly business reviews that go beyond status updates: bring strategic insight, benchmarking, and forward-looking recommendations.

Drive Retention and Growth

• Own NRR and GRR targets for your portfolio; you understand the numbers, you own the outcomes.
• Identify and close expansion opportunities by translating client pain points into tailored solutions across 360 Privacy's service lines.
• Proactively surface risks before they become churn; build and execute mitigation plans without waiting to be asked.

Solve Problems with Authority

• Navigate complex, high-stakes client situations with composure; our clients face real threats and expect expert guidance under pressure.
• Act as a resourceful problem-solver who draws on internal teams across Sales, Product, and Support to resolve issues decisively and quickly.
• Lead client education and adoption; ensure clients are extracting full value from the platform and understand how to leverage our capabilities.

Contribute to the Team's Playbook

• Share field insights with internal teams to sharpen onboarding, training materials, and client-facing resources.
• Contribute to the development of scalable account management practices as the team and client base grow.

Your Qualifications

Required

• 5+ years in enterprise or high-touch account management, with a demonstrable record of hitting and exceeding NRR and expansion targets.
• Direct experience managing senior stakeholders you've successfully built relationships at the C-suite or equivalent level.
• Strong consultative instincts: you diagnose problems, recommend solutions, and lead clients to better outcomes not just relay information.
• Analytical rigor: you track health metrics, interpret signals, and make data-backed recommendations without being told to.
• Exceptional written and verbal communication; you adjust your register for a board member, a head of security, or a legal counsel without breaking stride.
• Comfortable operating without an established playbook: you've joined teams early and helped define how the work gets done.
• Bias toward transparent, proactive communication. You flag risks early, own mistakes without deflection, and never bring a problem without a proposed path forward.

Strongly Preferred

• Background or deep familiarity in cybersecurity, executive protection, privacy, intelligence, or a related field you can hold a substantive conversation about the threat landscape, not just the product.
• Experience working with UHNW individuals, elite athletes, or Fortune 500 executive teams.