Team Manager II - General Liability

Job Description Join Us as Team Manager II - General Liability experience is required What’s in it for you? Lead with Impact: Supervise adjusters and staff while ensuring balanced workloads and strong team performance. Drive Quality & Compliance: Review files, audits, reserves, and reports to ensure accuracy and adherence to service standards. Develop Talent: Recruit, train, and mentor team members while supporting ongoing growth and career development. Own Performance: Monitor production, billing, and financial metrics to optimize results and support business goals. At Crawford, every claim represents a person and a community we help restore. As a Team Manager I, your leadership, industry knowledge, and commitment to excellence will help drive quality outcomes while building a high‑performing team. This is your chance to be part of the One Crawford family —where your leadership makes a real impact. Ready to lead, coach, and make a difference? Apply today and help us restore lives! Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards. Responsibilities Provides direction and supervision to adjusters and other staff. Assigns work ensuring balanced workload for employees in unit. Reviews all assignments seven days after creation or in accordance with service standards; continues to review CMS2 Diary at appropriate intervals. If applicable, reviews reserves at least every 30 days and revises as necessary. Reviews and corrects outgoing reports. Monitors production, reviews CMS2 billing dockets and monitors gains and losses on contract accounts. Recruits, hires and evaluates performance of personnel as authorized by Operations Manager or Service Center Manager. Trains and develops new employees. Completes file re‑inspections and audits as requested. Recommends candidates for cross‑training and advanced training. Makes marketing and sales calls as necessary. Promotes a good public image of the Company. Maintains up‑to‑date knowledge of licensing and regulatory requirements of industry and ensures compliance of employees in unit. Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars. Maintains records such as sick leave, vacation, company car, expenses and budgets as necessary. Upholds the Crawford Code of Business Conduct at all times. Participates in special projects or performs duties in other areas as requested. Qualifications High school diploma and at least two years college or an equivalent combination of education and experience. Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager. Previous supervisory experience desirable. Excellent verbal and written communication skills. Analytical ability. Good mathematical aptitude. Good organizational and interpersonal skills. Ability to effectively manage, supervise, and develop employees. Thorough knowledge of services being delivered by branch office. In‑depth knowledge of insurance coverages, practices and negotiating skills. Familiarity with legal, medical and technical disciplines. Computer skills. Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level. Must possess a valid driver’s license. Must complete continuing education requirements as outlined by Crawford Educational Services. Additional courses may be required by jurisdiction for maintenance of license. A variable schedule including on‑call may be required. Depending on case load you may be required to work beyond normal business hours when necessary. Travel may be required during/outside of normal business hours when necessary. #J-18808-Ljbffr Crawford & Company