Client Relationship Manager

Responsibilities Champion your clients — serve as their primary point of contact, ensuring they always feel heard, supported, and valued. Drive retention and growth — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers. Keep a pulse on account health — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones. Bridge the gap between client and company — bring client feedback to internal teams so we can continuously improve service delivery. Coordinate seamlessly across teams — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed. Manage the details that matter — maintain accurate client documentation, account records, and technical configurations. Show up where it counts — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments. Requirements MSP (Managed Service Provider) experience — familiarity with how MSPs operate, including service delivery models, ticketing workflows, and vendor/client dynamics. Account management experience — demonstrated ability to manage a portfolio of clients, drive retention, and own the client relationship end-to-end. DC-Metro Area resident Technical literacy in server technologies — working understanding of server environments (on-prem and/or hosted) to speak confidently with both clients and internal technical teams. Network infrastructure knowledge — familiarity with networking concepts (firewalls, switches, VPNs, etc.) sufficient to understand client environments and escalate issues accurately . Cloud technology familiarity — comfortable with common cloud platforms and services (Microsoft 365, Azure, AWS, or similar) and how they're used in a managed services context. Strong communication skills — ability to translate technical concepts into clear, accessible language for non-technical stakeholders. Proactive problem-solving — identifies risks early, builds action plans, and follows through independently. Cross-functional collaboration — works effectively with technical, sales, and project management teams. CRM proficiency — experience with tools like AutoTask, ConnectWise, or similar platforms. Self-management in a remote/hybrid environment — strong organizational habits and reliable follow-through. #J-18808-Ljbffr