Scheduling Coordinator, Transplant

Scheduling Coordinator, Transplant

Coordinates the scheduling of procedures and appointments, updating transplant clearance checklists, obtaining Prior Authorizations for testing and medications, entering outside lab results in EMR for physician/clinical transplant coordinator review according to the policies and procedures, to meet the needs of the patients, physicians, clinical transplant coordinators at Hackensack University Medical Center.

Responsibilities

• Promotes the facility mission, vision and values by effectively communicating them to others.
• Considers mission, vision and values in developing services, standards and practices.
• Considers priorities and special needs of the patient, physician, and the organization or clinic when scheduling appointments and procedures.
• Assists Clinical Transplant Coordinators with scheduling patients for all studies required for pre, post, and living donor transplant appointments.
• Schedules procedures according to policies, nursing and department staff availability, patient needs, and physician`s block time.
• Assists Manager, Organ Transplant in coordinating clinic schedule assessing time and equipment availability, identifies conflicts and adjusts schedule as needed.
• Assists Manager, Organ Transplant in maintaining monthly on-call schedules for Transplant team (physicians and nurses).
• Coordinates outside clinic visits with internal schedules.
• Ability to run, pull and analyze data as needed for administrative use.
• Ability to scan records into EMR, retrieve records, schedule and reschedule patients, and perform appointment reminder calls.
• Assists front desk staff with updating schedules as needed and communicates with providers and staff as needed.
• Assists front desk staff to accurately prepare the schedule for timely distribution.
• Send out provider letters, candidacy letters, and patient communication letters as required by CMS.
• Follows procedure for notification of changes in the schedule (e.g. cancellation).
• Maintains and protects each patient`s right to confidentiality and adheres to HIPAA guidelines.
• Answers telephone and intercom courteously.
• Assumes clerical and other administrative duties and responsibilities as necessary.
• Other duties as required.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Medical terminology with good customer service.
• Willingness to be crossed trained to other areas.
• Organizational skills.
• Exhibits the ability to work under pressure and use their independent judgment with respect to scheduling conflicts.
• Solid working knowledge with Microsoft/Google office programs including Excel/Sheets.
• Good written and verbal communication skills.
• Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians.

• Associate's Degree.
• Transplant experience.