Inside Sales Representative

Inside Sales Representative

Company: QSM About Us Tru-Flo Valves and Automation products are manufactured by Quality Sourced Manufacturing, Inc. QSM is the people behind every product we sell, with all of our skills, talents, experience and education. Since our start in 1996, we've been based in South Carolina, USA.

Position Summary:

As an Inside Sales Representative (ISR), you will serve as a key liaison between our customers and internal teams. This role requires a mix of technical acumen, customer service, and sales support. You will manage customer accounts, respond to inquiries, generate technical quotations, and ensure successful order fulfillment, all while building strong relationships with clients and cross-functional teams.

This is an excellent opportunity for individuals with experience in industrial sales, particularly in valves and actuators, who are looking to deepen their technical knowledge while supporting high-impact projects in a collaborative environment.

Key Responsibilities:

• Serve as a primary point of contact for assigned customer accounts.
• Maintain and manage accurate customer data in CRM/ERP systems.
• Respond to inquiries via phone, email, and in-person interactions.
• Provide proactive updates on orders, lead times, and shipping status.

Technical Sales Support:

• Collaborate with engineering, operations, and regional sales teams to prepare quotations and proposals based on customer specifications.
• Interpret technical documents and product requirements to recommend solutions.
• Handle commercial and technical clarifications between customers and internal teams.
• Process and follow up on customer orders in a timely and accurate manner.

Project & Order Management:

• Support the sales cycle from inquiry to delivery.
• Track and manage open quotes, customer follow-up, and key project milestones.
• Ensure customer expectations are met or exceeded with timely resolution of issues.

Experience & Skills:

• 25 years of inside sales or customer service experience in an industrial or manufacturing setting.
• Experience with industrial valves, actuators, automation, or flow control products is highly preferred.
• Strong interpersonal skills with a proven ability to manage customer relationships.
• High proficiency with Microsoft Office (Excel, Word, Outlook).
• Familiarity with ERP/MRP and CRM platforms.
• Ability to manage multiple priorities, meet deadlines, and remain detail-oriented in a fast-paced environment.
• Strong written and verbal communication skills.

Education:

• High School Diploma or GED required; Bachelor's degree preferred or equivalent relevant experience.
• Permanent work authorization in the USA required.

What We Offer:

• Competitive Compensation Plans
• Comprehensive Benefits (Effective the first of the month after 30 days):
  • Medical, dental, vision, and life insurance
  • Paid vacation and holidays
  • 401(k) plan with company match
• Career Growth: Opportunities for advancement in a growing company
• Supportive Culture: Team-oriented environment committed to quality and customer success

Ready to Join a Team That Moves Industry Forward?