Operations Analyst

Operations Analyst

The Operations Analyst is responsible for the implementation and support and ongoing maintenance of client and third-party administrator (TPA) electronic data interchange (EDI) processing. The analyst works in operations and utilizes systems and applications for loading batch files, monitoring automated jobs, identifying file/data issues and resolving data exceptions. These processes keep medical coverage eligibility, member demographics, and claim/deductible balance accumulators in sync between VytlOne's PBM platform and our client's systems. Reporting to the Sr. Manager of Client Integration, the Operations Analyst will meet all service standards to ensure client satisfaction.

This position is a remote based position within the Continental US.

Responsibilities

• Process and support daily/weekly client batch file updates working directly with account managers, implementation teams and clients.
• Conduct member and file research, file processing, manual updates, data analysis, troubleshoot and resolve integration and data quality issues.
• Demonstrate knowledge of VytlOne's PBM platform, application, file integration functions/standards and client specific configurations.
• Demonstrate knowledge of pharmacy benefit administration, coverage eligibility, claim/deductible accumulators, and setup/configuration within VytlOne's systems.
• Handle routine work stream assignments and ensure quality, service levels, productivity and customer standards are consistently met.
• Comply with VytlOne's Ethical Business Conduct policy and VytlOne's Compliance Program.
• Complete required training, as assigned, within the established timeframes.
• Must demonstrate resilience and professionalism when handling complex, time‑sensitive responsibilities.
• Promote teamwork and best practices
• Maintain regular attendance in accordance with established policies.
• Perform other job-related duties as assigned.

Qualifications

Education:

• High School Diploma/G.E.D. required. Associate's degree or equivalent combination of education and experience

2+ years of progressive experience in:

• PBM operations
• Claims processing
• Eligibility / accumulator processing
• Client integrations
• Health plan or TPA operations
• Data operations / reporting

Experience: Proven analytical, communication and organizational skills.

Knowledge, Skills, and Abilities:

• 2+ years of experience as an operations analyst and/or relevant pharmacy benefit management (PBM) experience
• Strong organization skills with the ability to multi-task
• Excellent verbal and written communication skills
• Advanced knowledge of personal computers, including Windows Operating Systems, MS Office (Excel, MS Access, Word, Outlook)
• Capable of learning new applications/processes supporting client operations for pharmacy benefit management (PBM) systems
• Possess analytical aptitude and problem solving skills
• A desire to develop processes and tools to more effectively manage operational tasks
• Ability to research issues and collaborate with internal/external partners though resolution
• Ability to effectively collect and document customer requirements and knowledge share
• Knowledge of electronic file exchange (EDI) files

Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.