service technician

CT PACK

The Service Technician – Mechanical will primarily be responsible for providing after-sales technical service, including troubleshooting, repair, and maintenance of packaging machinery installed at customer sites across the United States and Canada.

The role also includes supporting installation and commissioning activities, ensuring machines are properly set up and fully operational.

Main Responsabilities

Perform on-site troubleshooting, repair, and preventive/corrective maintenance of packaging machinery
Diagnose and resolve complex mechanical issues to minimize downtime
Execute routine service interventions and machine inspections
Provide technical assistance and guidance to customers’ maintenance teams
Support installation, assembly, and commissioning activities when required
Assist in machine start-up, testing, and performance verification
Liaise with HQ technical teams in Italy for issue escalation and resolution
Prepare detailed service reports and intervention documentation
Collect and share field feedback to support continuous product improvement

Education, experience, and other required skills

Technical diploma or degree in Mechanical Engineering or equivalent experience

Hard Skills

3–5 years of experience in after-sales service on industrial or packaging machinery
Hands-on experience with automated packaging machinery
Availability to travel extensively (approximately 70%) across the US and Canada
Valid US passport
Valid US driver’s license

Soft Skills
Strong ability to read and interpret mechanical drawings and technical manuals
Experience in maintenance, troubleshooting, and field service operations
Basic understanding of electrical schematics is a plus
Ability to work independently and within cross-functional teams

Apply

Vacancy posted 2 days ago

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