Front Office Manager - Capital Hilton

Capital Hilton is looking for a Front Office Manager to lead the Front Office team! Our historic hotel is in the heart of the nation’s capital, less than a mile from McPherson Sq metro station, has 559 guest rooms, over 31,235 total event space, and 21 meeting rooms. Shift Pattern Full Availability (weekdays, weekends, and holidays) over AM, MID and PM shifts – mostly PM shifts, starting as early as 1–2 PM and ending as late as 10 PM–12 AM. Salary $65,000–$70,000 per year. Medical Insurance Coverage Available for you and your family. Benefits Access to pay when you need it through DailyPay Mental health resources including Employee Assistance Program Best‑in‑Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 % discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will perform the following tasks to the highest standards: Manage all Front Office operations, including guest service and registration, room inventory, guest service standards and initiatives, product quality, cost controls, overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation. Monitor and develop team member performance, including supervision, scheduling, counseling and evaluations, and delivering recognition and reward. Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly. Ensure compliance with Company standards. Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns. Initiate and implement up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events. Complete audit procedures, as needed. Recruit, interview and train team members. What are we looking for? We look for demonstration of the following Values: Hospitality – We’re passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We’re leaders in our industry and in our communities. Teamwork – We’re team players in everything we do. Ownership – We’re the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline. In addition, we look for demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability Work Location Hilton Capital Schedule Full‑time Brand Hilton Hotels & Resorts #J-18808-Ljbffr Hilton Washington DC National Mall The Wharf