Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Client Success Manager II

$72k - $105k

POS360

About POS360


We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores. Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point of sale products. Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants. With an unrivaled dedication to delivering superior tools that are easy to use and a technical team providing industry-leading support, our systems open the door to the next level of success for our clients.


About The Role


The Client Success Manager II (CSR II) is pivotal in driving long-term client satisfaction and success through strategic engagement and proactive service. The Client Success Manager II takes on an expanded portfolio of accounts; including designated VIP clients and is responsible for managing accounts with advanced integration needs. Building on the foundation of the Level I role, this position requires greater analytical skills, a higher volume of active accounts, and a deeper command of complex technical implementations to deliver an elevated service experience.

What You'll Own & Drive

Relationship Building:

  • Regularly engage with clients to strengthen loyalty and trust in the services provided.
  • Act as the dedicated point of contact for designated VIP accounts, providing elevated service, strategic guidance, and white-glove attention.
  • Manage a larger portfolio of accounts than Level I, maintaining consistent service quality and engagement across a high volume of clients.
Proactive Account Wellness Screening:
  • Conduct periodic assessments to gauge client satisfaction, identify potential issues, and recommend improvements.
  • Monitor account performance to ensure clients are utilizing services to their full potential.
  • Provide personalized recommendations based on wellness screening findings to enhance client success.
  • Oversee accounts utilizing advanced integrations, proactively monitoring issues and coordinating solutions with technical teams.
Profitability Analysis:
  • Analyze client profitability to ensure our services are delivering maximum value.
  • Identify growth areas and opportunities to enhance the client's experience and financial outcomes.
  • Share actionable insights with clients on optimizing strategies and increasing value.
  • Develop tailored strategic growth plans for VIP accounts, identifying upsell opportunities and ensuring long-term retention.
Addressing Account Inquiries & Issues:
  • Serve as the primary point of contact for client service inquiries, ensuring issues are resolved timely and professionally.
  • Collaborate with internal teams to address complex account-related issues and ensure overall client satisfaction.
  • Perform additional tasks and responsibilities as assigned by management
Qualifications
  • Bachelor's degree in Business Administration, Marketing, or a related field preferred.
  • Minimum 5 years of experience in client services or account management, with a proven track record of enhancing client satisfaction and profitability or at least 1 year in a client success role at POS360, Inc.
  • Proficiency in CRM software, Microsoft Office, and other digital productivity tools.
  • Strong analytical skills to conduct profitability analysis and monitor account performance.
  • Excellent interpersonal and communication skills, capable of building strong client relationships.
  • Proactive problem-solver with a keen ability to identify and address potential issues before they escalate.
  • Teamwork skills, able to collaborate effectively with various internal teams.
Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Flexible working hours
  • Free on-site gym access


Position is full-time from our Westlake Village, CA office with up to 25% Travel


Compensation: $72,000 - $105,000 annually depending on experience

POS360, Inc, Is A Drug Free Workplace
Please note that POS360 is a drug-free workplace and all candidates are required to undergo a pre-employment drug screening before being fully employed. This policy is in place to ensure the safety and health of all employees.

POS360, Inc. Is An Equal Opportunity Employer
Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Client Success Manager II in Thousand Oaks, CA vacancy
  • $204.25k - $312k

     ...SalesIQ™, Axtria MarketingIQ™ and Axtria CustomerIQ™- enable clients to efficiently manage data, leverage data science to deliver insights for sales...  ...progression plan ensures every Axtrian is setup for success and able to do meaningful work in a fun environment. We want... 
    Suggested
    Hourly pay
    Full time

    Axtria, Inc.

    Thousand Oaks, CA
    2 days ago
  • $75k - $85k

     ...serve our current and future borrowers. Position Summary: The Client Relationship Manager partners closely with Loan Originators to support the...  ...right at home. Our mission is to create opportunities for success by improving homes and communities. We set up our team members... 
    Suggested
    Work at office
    Remote work
    Monday to Friday

    Anchor Loans

    Thousand Oaks, CA
    2 days ago
  • $43.27 - $52.88 per hour

     ...Client Manager - Commercial Lines Full-time Department Name: Customer Service Office Type: Remote Compensation: USD 43.27 -...  ...cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we'... 
    Suggested
    Hourly pay
    Full time
    Work at office
    Remote work
    Flexible hours

    Andreini & Company

    Westlake Village, CA
    3 days ago
  •  ...Trucordia, our company is built on wildly successful businesses in our communities across the...  ...and opportunities for our employees, clients and stakeholders. We celebrate both individual...  ...for a designated book of clients, managing their insurance needs with minimal... 
    Suggested
    Flexible hours

    Trucordia

    Westlake Village, CA
    26 days ago
  • $55 per hour

     ...Job Description Job Description Senior Client Manager / Tax Technical Lead — CPA or EA Privity CPA Partners | Thousand Oaks, CA...  ...competence, but technical knowledge alone will not make someone successful in this role. If we had to choose between: A technically... 
    Suggested
    Hourly pay
    Work at office
    Immediate start

    Careers

    Thousand Oaks, CA
    18 days ago
  • $145.56k - $196.93k

     ...collaborative role, you will support and manage the training curriculum for the Oncology Business...  ...compliance, and facilitates Phase II (live) training programs, with a strong emphasis...  ...goals and objectives with key internal clients, and establishing, communicating, and... 
    Full time
    Remote work
    Home office
    Flexible hours

    Amgen

    Thousand Oaks, CA
    1 day ago
  • Accounting Manager - Hybrid Schedule AvaialbleWell established, highly profitable regional CPA firm seeks an Accounting Manager to specialize in client accounting, including full charge bookkeeping, trial balance, payroll, KPI reporting, etc. for diverse, exciting clients... 
    Work at office

    Technology Recruiting Solutions

    Woodland Hills, CA
    4 days ago
  • $97.38k - $139.97k

     ...Account Director, Influencer role will be responsible for owning a portfolio of clients, and managing a team of influencer and content creator experts. The Account Director needs to ensure successful management, delivery and execution of CJ Influencer campaigns for clients... 
    Temporary work
    Freelance
    Work at office
    Flexible hours
    3 days per week

    CJ Corporation

    Agoura Hills, CA
    2 days ago
  •  ...Accountabilities The Strategic Program Manager will support fully-cycle planning,...  ...account management responsibilities to ensure successful deployment, utilization, and growth of TULSA...  ...is an asset. Experience with Class II/III medical devices and controlled product... 
    Remote work

    GrabJobs

    Thousand Oaks, CA
    20 hours ago
  • $200k - $300k

     ...While our business is based in numbers, our success is truly based on people. It's why we...  ...level to join our growing firm! A Private Client Services Director provides federal tax compliance...  ...or related fieldProven ability to manage, mentor, and develop staffStrong... 
    Immediate start
    Flexible hours

    Weaver

    Woodland Hills, CA
    1 day ago
  • $73.91k - $111.32k

     ...complex marketing problems and design custom, successful marketing solutions. In short, we help...  ...Dysrupt is looking for a Senior Account Manager that is just as passionate as we are....  ...on performance marketing, developing client and platform relationships, and isn't afraid... 
    Temporary work
    Freelance
    Flexible hours

    Publicis Groupe Holdings B.V

    Agoura Hills, CA
    3 days ago
  • $10 per hour

     ...relationships and providing financial advice to your clients, then a role as a Business Relationship Manager is for you.As a Business Relationship Manager...  ...to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high... 
    Work at office

    JP Morgan Chase

    Westlake Village, CA
    4 days ago
  •  ...Job Description Title: Senior Account Manager – Employee Benefits Work Mode: Remote/ California, Nevada and Arizona residents only |...  ...: ioausa.com/locations About the Role Responsibilities include client service and communication, team leadership, directing daily tasks... 
    Remote work

    Insurance Office of America

    Thousand Oaks, CA
    1 day ago
  • $85k - $90k

     ...goals and delivers excellent service to clients. What You Will Be Doing Lead the...  ...plans, and brand positioning Manage key accounts and maintain strong client...  ...Coordinate with operations teams to ensure successful event and group execution Why You Will... 

    Homewood Suites by Hilton Agoura Hills

    Agoura Hills, CA
    2 days ago
  • $75k - $130k

     ...control systems. Job Summary The Account Manager position involves building and maintaining relationships with clients in various vertical markets to increase sales...  ...required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled... 
    Full time
    For contractors
    Flexible hours

    EMCOR Group

    Thousand Oaks, CA
    4 days ago
  • $50.07k - $70.78k

     ...placing over $1B of media annually - all focused on helping our clients sell more cars and trucks. We pride ourselves on being more...  ...Responsibilities Support an Account Supervisor in managing multiple LMA groups Maintain contact with and obtain input from... 
    Temporary work
    Freelance
    Local area
    Flexible hours

    Publicis Groupe

    Thousand Oaks, CA
    1 day ago
  •  ...Our client is a well-established insurance services firm. The Role This is a great fit for an accounting professional who likes staying...  ...Analyze financial data and deliver insights that inform senior management's decisions Contribute to budgeting and forecasting Coordinate... 
    Full time
    Work at office
    Monday to Friday

    Gilder Search Group

    Agoura Hills, CA
    3 days ago
  •  ...Reports to: President of Marketing and Strategy About the Role Our client is a premium heated coffee mug brand focused on building...  ...lot of storytelling to do. They're looking for a Brand Marketing Manager, with a killer visual identity / storyteller persona who can convey... 
    Seasonal work
    Work at office

    80Twenty

    Thousand Oaks, CA
    3 hours ago
  •  ...team providing industry-leading support, our systems open the door to the next level of success for our clients.We are looking for a detail-oriented and experienced Accounting Manager to own our month-end close process, manage multi-state tax compliance, and ensure the... 
    Full time
    Contract work
    Work at office
    Local area

    POS360 Inc.

    Westlake Village, CA
    3 days ago
  • $65k - $140k

     ...Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Applies professional consultative sales and business development practices and techniques for an assigned jurisdiction... 
    Contract work
    Part time
    Local area

    BMO U.S.

    Thousand Oaks, CA
    20 hours ago
  • $28 - $38 per hour

     ...products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and...  ...representing a step toward positions of more autonomy in account management; works under direct supervision. Performs more routine... 
    Immediate start
    Flexible hours

    Acrisure LLC

    Agoura Hills, CA
    20 hours ago
  • $262.53k - $355.19k

     ...market-leading Lipid lowering inhibitor with proven cardiovascular outcomes benefits and a significant opportunity to transform LDL-C management across the U.S. healthcare system.The lipid-management landscape is entering a period of unprecedented change. Emerging therapies... 
    Full time
    Flexible hours
    Night shift

    Amgen

    Thousand Oaks, CA
    3 days ago
  •  ...Assistant Manager II Brand: Sunglass Hut Location: Camarillo, CA, US, 93010 Store #: 004462 Sunglass Hut Position: Full-Time Total...  ...core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager II works in partnership with the Store/... 
    Minimum wage
    Full time
    Live in
    Local area
    Worldwide

    EssilorLuxottica SA

    Camarillo, CA
    2 days ago
  •  ...We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-to-day store activities Help customers in a positive... 
    Full time
    Seasonal work

    Dollar Tree Stores

    Thousand Oaks, CA
    3 days ago
  • $50k - $90k

     ...and experienced Employee Benefits Account Manager to join a growing team. This role is...  ...timeliness. Provide exceptional service to clients by addressing inquiries, resolving...  ...teams to ensure client satisfaction and successful delivery of services. Qualifications/Requirements... 

    The Jonus Group

    Thousand Oaks, CA
    2 days ago
  •  ...support, project coordination, creative initiatives, and process management. The ideal candidate is equally comfortable working in...  ...Responsibilities Support day-to-day account management activities and client-related projects. Manage multiple priorities and workflows... 
    Shift work

    CBS Manufacturing Group

    Westlake Village, CA
    a month ago
  •  ...Monday - Friday Ability to travel within the South Bay area to client locations to perform site surveys and develop client...  ...is a huge plus ~2+ years of B2B sales experience. ~ Proven success stories from previous sales experience. ~ Valid Driver's License... 
    Casual work
    Local area
    Work from home
    Relocation
    Monday to Friday

    FASTSIGNS of Long Beach and Torrance

    Thousand Oaks, CA
    9 days ago
  • $110k - $120k

     ...decentralized structure allow us to offer our clients a high-touch, relationship-based...  ...limited to, cultural development, change management, strategic planning, and growth...  ...experience 8. Proven track record in successfully leading high performance teams 9. Demonstrated... 
    Full time
    Local area
    Flexible hours
    Shift work

    BBSI

    Westlake Village, CA
    1 day ago
  •  ...Description Job Description ASSISTANT SALES MANAGER BÜNDA Westlake Village is looking for...  ...relationships, and help turn prospective clients into long-term BÜNDA members. WHAT...  ...Growth experience is a plus. HOW SUCCESS IS MEASURED This is a performance-... 
    Hourly pay
    Part time
    Local area
    Shift work
    Weekend work
    Afternoon shift

    QUEEN OF WANDS FITNESS LLC

    Westlake Village, CA
    24 days ago
  •  ...Sales Manager Working from our Westlake Village, CA office, you'll ensures customer...  ...Qualifications To perform this job successfully, an individual must be able to perform each...  ...to questions from groups of managers, clients, customers, and the general public. Ability... 
    Work at office
    Local area

    CarBlip

    Westlake Village, CA
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Client Success Manager II. Be the first to apply!