ServiceNow Architect

ServiceNow Architect

The ServiceNow ITAM Architect role is accountable for all aspects of the technical solution and implementation from initiation through closeout of Cask customer ITAM projects. This person leads onsite and virtual technical requirements gathering workshops with Cask customers to capture all requirements necessary to implement the solution on the ServiceNow platform. The ITAM Architect provides consultative guidance to the customer and designs the overall solution based on ServiceNow and industry specific best practices.

Key Areas of Responsibility:

• Serve as primary technical point-of-contact for projects
• Act as key interface between the Cask development team and the customer
• Define technical solutions for architecture and design that are aligned with clients' business problems and ServiceNow ITAM implementation best practices
• Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
• Collaborate with Business Functional team members to write/estimate stories
• Oversee developers' work, and own overall quality and delivery of development
• Capable of executing hands-on development for stories that cannot be delegated
• Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
• Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
• Provide mentorship to developers and platform engineers on technical design standards and best practices
• Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
• Maintain expert knowledge of the ServiceNow ITAM, ITOM & CMDB Products; particularly as it relates to hardware and software asset management
• Assist pre-sales team with scoping service engagements typically involving ServiceNow ITAM products and complex integrations with client applications/systems
• Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
• Contribute to the continual improvement of Delivery processes and the maturing of the ITAM practice
• Diligently and accurately track and record all time and keep calendar up-to-date with scheduled activities
• Other duties and responsibilities as assigned