Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in July 2021 and has grown to a team of passionate, hard-working individuals who love what they do. Before becoming an agent, I worked at a health tech startup in NYC, spent a year teaching abroad in Thailand, and began my insurance career as a team member in my dads agency. I hold a Marketing B.B.A. from Loyola University Maryland, and insurance runs deep in my familyeight of us, including my dad and sister, are agents.

We believe there are only wins and growth opportunities. Our team is like a family, and we treat our customers the same way. We pride ourselves on delivering a superior, white-glove customer experience while keeping our culture friendly, down-to-earth, and fun. Transparency and integrity guide everything we do. We offer PTO, health insurance, a fun team environment, and a great location with plenty of food options and parking nearby.

Community involvement is a big part of who we are. We participate in the township Trunk or Treat, host adopt-a-pet awareness events with the local shelter, and lead fire prevention safety week events with the fire department at a local school. I also founded The Local Fix Foundation, and now actively support organizations like Big Brothers Big Sisters of America and Physicians for Peace.

Were looking for candidates who bring heart to everything they dopeople who want to grow, push themselves and their teammates to be better, and contribute to a work hard/play hard culture. If that sounds like you, youll fit right in here.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Sasha Buerano - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred