Customer and Account Operations Coordinator

Job Description

Job Description

Description

Job Description: Account Operations Coordinator

Position: Account Operations Coordinator
Department: Order Management
Location: Bingham Farms, MI
Reports To: Manager, Forecasting & Replenishment

About the Role

Reporting to the Manager, Forecasting & Replenishment, the  Account Operations Coordinator  is responsible for providing exceptional customer service to our largest retail customer accounts. Qualified candidates possess exceptional communication skills, strong problem-solving skills, and attention to detail enabling them to resolve problems independently with internal and external contacts. 

KEY RESPONSIBILITIES  

• Initiate and maintain retailer program setups; spanning from the program kickoff through execution.
• Manage the item setup lifecycle, executing internal and external setup/maintenance in corresponding retailer portals.
• Manage product testing requirements with each retailer; serving as the liaison between the retailer and CHB to ensure no delays to program launches.
• Proactively manage eCommerce inventory signals to ensure an accurate online representation for the consumer.
• Monitor and manage retailer web pages to ensure items are continuously active and accurate to Marketing expectations.
• Oversee EDI process to diagnose and resolve failures to prevent disruptions to the business.
• Work with manufacturing plants to resolve consumer questions
• Special Projects as assigned

QUALIFICATIONS  

• Bachelors degree required
• Computer literacy with Excel, Word, PowerPoint and Outlook; prior experience with an ERP database is helpful (preferably SAP).
• Experience working in retail (preferred).
• Experience working with cross functional teams
• Fast learner that is willing to take on new challenges as they present themselves
• Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion
• Excellent written and verbal communication, organizational, and presentation skills
• Self-motivated, takes initiative, and owns their projects
• Ability to effectively operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.
• Detail-Oriented

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

• Comprehensive Medical, Dental, and Vision Insurance
• Employer Paid Life Insurance
• Health Savings Accounts
• 401k
• Paid vacation and holidays
• Employee Assistance Program
• Access to thousands of free online courses
• Discounts on cell phones, movie tickets, gym memberships, and more!
• Education Assistance (both college degrees and professional)

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) is a leading consumer goods company in the pet and garden industries. Guided by the belief that home is central to life, the Company's purpose is to proudly nurture happy and healthy homes. For over 45 years, its innovative and trusted solutions have helped lawns grow greener, gardens bloom bigger, pets live healthier, and communities grow stronger. Central is home to a diversified portfolio of market-leading brands including Amdro®, Aqueon®, Best Bully Sticks®, Cadet®, C&S®, Farnam®, Ferry-Morse®, Kaytee®, Nylabone®, Pennington®, Sevin® and Zoёcon®. With fiscal 2025 net sales of $3.1 billion, Central has strong manufacturing and logistics capabilities supported by a passionate, entrepreneurial growth culture. The Company is headquartered in Walnut Creek, California, and employs over 6,000 people, primarily across North America. Visit to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.