QC/QA Manager

Pay Range: $120,000 - $140,000 World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a QC/QA Manager you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future. The QC/QA Manager is responsible for driving the vision, strategy, management and evolution of the site Quality department including the QC laboratory and QA team. The Quality Manager is a key member of the Senior Site Leadership Team. The role: As a QC/QA Manager, you will help drive our goals by: Ensures safe operation of the Quality Department with a focus on continuous improvement of safety culture and systems. Serves as a key contributing member of the site leadership team, working collaboratively with peers to drive site improvements outside of Quality Department. Works within the PGMS and JM site network to determine and share best practices. Tracks, analyzes and reports QMS, KPI, COPQ and customer satisfaction data trends and recommends actions for continual improvement. Responsible for QA team delivery of customer, ISO and other quality system audits. Ensures processes and procedures needed for the QMS are established, implemented and maintained, as well as stop manufacturing processes or product shipments that are not in conformance with internal quality standards or customer requirements. Provides absolute confidence that analytical accuracy and precision are maintained while ensuring laboratory operations meet business and customer needs. Provides direction, leadership and coaching to QA and QC personnel. Provides customer complaint detail to Site Director and coordinates corrective and preventive actions to ensure customer satisfaction and protect base business. Promotes awareness of customer requirements throughout the organization. Monitors cross-functional team investigation and root cause analysis of corrective actions, especially those related to customer complaints. Presents formal responses of findings to customers as required. Serves as JM quality expert for resolution of product-related technical problems. Monitors and ensures Quality Department budget is adhered to. Carries out any other duties which are within the employee’s skills and abilities whenever reasonably instructed. Key Skills the will help you succeed in this role: B.A. or B.S. in Chemistry, Chemical Engineering or related technical field A minimum of 5 years' experience supervisory/management A minimum of 5 years' experience in Quality System Managements Knowledge of common analytical techniques and best practices Six-sigma trained – Desirable Ability to drive safe work practices Ability to construct and carry out diverse plans and priorities within specific timetables Ability to work effectively in a team environment Strong service-first leadership approach Strong analytical skills Even if you only match some of the skills, we'd love to hear from you to discuss further! What we offer: We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits , including health, life, disability and retirements plans that support our employees' financial and physical wellbeing, such as: Retirement Savings (401K Match, plus an additional Employer Contribution) 20 days annual PTO (varies for shift- based roles) Life and Disability Insurance Health Insurance (Medical, Prescription, Dental and Vision) Voluntary Benefits Wellbeing Programs and Incentives Tuition Assistance Parental Leave Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact View email address on click.appcast.io. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. #JMUS #LI-DJK2 Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief. #J-18808-Ljbffr