Spa Manager

Spa Manager: Hands-On Leadership Role (Oak Forest, 77018)

We are looking for a true A-player: a highly observant, self-starting leader who thrives in a fast-paced environment and takes full ownership of turning a small spa into a high-performing, well-run operation. This is not a desk or 9-to-5 role. It is an active, on-your-feet position where you will be the authoritative presence driving standards every day. Recent managers have struggled with the pace and complexity. We need someone who will not.

Compensation: $45,000 base + performance incentives (OTE $55k–$60k for strong performers). Benefits: PTO, service/product discounts, free monthly massage or facial, company life insurance, 401K

What the Role Demands

• Be an extreme noticer and owner of standards: Spot and immediately fix details others miss- fingerprints on glass, dusty retail, unclean restrooms, presentation gaps. Maintain a spotless environment without being told.
• Self-trainer and proactive problem-solver: Independently use Hand & Stone training videos, manuals, owners' Facebook group, and brand resources. Research Zenoti & platform issues yourself.
• Floor leadership and coaching: Train and coach front desk daily through selling-by-example, role-play, feedback, and accountability. Demonstrate strong sales ability and coach others to improve conversions.
• Operational discipline and people management: Handle email, Asana tasks, scheduling, inventory, compliance, hiring, training, discipline, PIPs, write-ups, and terminations. Provide brief daily reports to owners on key client/staff issues, wins, and operational blockers.
• Authoritative leadership style: Tough but fair. Rise to challenges, tackle problems head-on, and never ignore them or hand them off to junior staff. Build a team that respects and wants to emulate you.

What We're Looking For

• 2–3+ years spa/salon/retail/hospitality management experience with proven results in fast-paced settings.
• Extreme attention to detail and high personal standards.
• Strong ownership and desire for personal/professional growth through solving tough problems.
• High resilience for a stressful role with high front-desk turnover.

Key Realities

• 40+ hours/week. Standard schedule: 8:30 AM – 5:30 PM, Wednesday/Sunday off. Flexibility for closing shifts, holidays, and peaks.
• Full in-spa presence from day one. Hands-on floor leadership required.

About Us

Hand & Stone Oak Forest is a family-owned spa focused on excellence and growth. Strong remote backend support handles systems/admin so you can focus on leadership. Positioned for expansion with a major retail development opening next door in 2027.

Next Steps

Send your resume and brief answers to View email address on click.appcast.io:

1. Time you turned around or improved a team's performance.
2. Example of proactively fixing operational or cleanliness issues.
3. Experience coaching others on sales and conversions.

We move fast on the right candidate. Compensation: $45,000.00 - $62,000.00 per year