Training Lead

Training Lead

This position is available within the University of Maryland's Division of Information Technology (DIT). Join our Elevate team to be part of the transformation to the next generation of student services computing at the University of Maryland (UMD). We are seeking an experienced professional to serve as a Training Lead for the Elevate team.

The Training Lead, supervising a team of Training specialists, leads the development, delivery, and optimization of training programs for the Workday Student information system. The position translates complex technical, functional, and security configurations into actionable learning materials, ensuring staff proficiency through instructor-led sessions, workshops, and documentation to support system implementations and adoption.

The Training Lead receives direct supervision from the Director but is expected to work across the Elevate team as necessary.

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services. May be required to work evenings, nights, weekends, or different shifts for extended periods.

Normal office environment – Sedentary work. Exerting up to 10 pounds of force occasionally and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to travel around campus for meetings and to attend to duties.

Preferences:

• Prior experience working within a higher-education environment (institutional, consulting, or system implementation) is strongly preferred.
• Demonstrated ability to lead a workstream or manage contributors responsible for developing training materials.
• Expertise in instructional design and the creation of training that supports technical, functional, and role-based learning needs.
• Fluent in Google Suite and skilled in training development and delivery tools (e.g., Articulate, Biteable, Camtasia) as well as LMS/EMS platforms for training access and management.
• Collaborative and detail-oriented, with the ability to work effectively with project team members and campus stakeholders in fast-moving environments.

Additional Information: Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.

Visa Sponsorship Information:

• DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.
• F1 STEM OPT support is not available for this position.

Required Application Materials:

• Resume
• Cover Letter
• List of three References

Best Consideration Date: July 27, 2026

Posting Close Date: Open Until Filled

Minimum Qualifications:

Education: Bachelor's degree from an accredited college or university.

Experience: Three (3) years or more years of professional experience and one (1) year of experience in a supervisory or lead role.

Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge of principles and techniques of written and oral communication, including methods for adapting communication style to different audiences.

Knowledge of documentation standards, procedures, and best practices for ensuring consistent and accurate team deliverables.

Knowledge of office productivity software such as Microsoft Office 365 and Google Workspace.

Skill in leading presentations and conducting training sessions for large groups.

Skill in collaborating effectively with Managers, Assistant Directors, and Directors to identify and resolve problems, implement improvements, and address ongoing issues.

Skill in coaching and mentoring team members to enhance performance, provide constructive feedback, and support professional development.

Ability to define deadlines, manage workloads, and maintain quality standards for deliverables.

Ability to comprehend and navigate complex interpersonal situations, applying empathy and discretion when addressing conflicts or sensitive matters.

Ability to implement and uphold documentation standards and procedures across all team functions.

Department: DIT-ERP-Enterprise Resource Planning

Worker Sub-Type: Staff Contractual (C2) (Fixed Term)

Salary Range: $108,480 - $130,176

Benefits Summary: For more information on Staff Contractual CII benefits, select this link.

Background Checks: Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility: The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement: The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice